Senior Housing Options Advisor

Insight Executive Group; Northampton; On-site; GBP 35,000 - 48,000; Full time

Job summary

Insight Executive Group in Northampton is seeking an experienced Senior Housing Options Advisor to join a busy Housing Options and Homelessness Prevention Service on behalf of our client. The role is office-based, four days per week, and includes supervising a team, overseeing housing advice, homelessness assessments and prevention work.

You will manage a small caseload of complex homelessness cases, support staff development and collaborate with partner agencies to deliver effective housing

Qualifications

• Strong knowledge of homelessness legislation, housing advice and homelessness prevention.
• Experience supporting or supervising housing professionals, managing complex cases and working with partner agencies.

Responsibilities

• Oversee the day-to-day operation of triage and casework services, ensuring high-quality and legally compliant service delivery.
• Line manage, supervise and support a team of Housing Options Advisers.
• Provide specialist advice and guidance on complex homelessness cases.
• Allocate and monitor workloads, ensuring cases are managed effectively and efficiently.
• Manage a small personal caseload of complex cases, including those requiring safeguarding or multi-agency intervention.
• Support staff training, mentoring and professional development.
• Monitor team performance against KPIs and service targets.
• Work collaboratively with internal teams and external agencies to prevent and relieve homelessness.
• Support budget monitoring and identify opportunities for service improvement.
• Deputise for Team Leaders and provide cover for other Senior Housing Options Advisers when required.

Skills

Leadership

Communication

Problem-solving

Organisational skills

Job description

Senior Housing Options Advisor

Job Type: Full-time

Working Pattern: Office-based, 4 days per week

Pay: £41 Umbrella

Location: Northampton

Job Overview

We are recruiting for an experienced Senior Housing Options Advisor to join a busy Housing Options and Homelessness Prevention Service on behalf of our client.

You will be responsible for supervising a team of Housing Options Advisers, overseeing the delivery of housing advice, homelessness assessments and prevention services, and ensuring compliance with relevant legislation and statutory guidance.

The role will also involve managing a small caseload of complex homelessness cases, supporting staff development and working with partner agencies to deliver effective housing solutions and prevent homelessness.

Key Responsibilities

• Oversee the day-to-day operation of triage and casework services, ensuring high-quality and legally compliant service delivery.
• Line manage, supervise and support a team of Housing Options Advisers.
• Provide specialist advice and guidance on complex homelessness cases.
• Allocate and monitor workloads, ensuring cases are managed effectively and efficiently.
• Manage a small personal caseload of complex cases, including those requiring safeguarding or multi-agency intervention.
• Support staff training, mentoring and professional development.
• Monitor team performance against KPIs and service targets.
• Work collaboratively with internal teams and external agencies to prevent and relieve homelessness.
• Support budget monitoring and identify opportunities for service improvement.
• Deputise for Team Leaders and provide cover for other Senior Housing Options Advisers when required.

About You

The successful candidate will have strong knowledge of homelessness legislation, housing advice and homelessness prevention. You will have experience supporting or supervising housing professionals, managing complex cases and working with partner agencies.

You will be an effective communicator with strong leadership, organisational and problem-solving skills, able to work in a fast-paced environment and deliver positive outcomes for vulnerable individuals and families.