Senior Housing Options Advisor

Carrington West; Kettering; On-site; GBP 47,000 - 67,000; Full time

Benefits offered by this job

Office-based in Northampton

Competitive hourly rate

Job summary

Carrington West in Northampton is seeking an experienced Senior Housing Options Advisor to lead a team of Housing Options Advisors and oversee complex homelessness cases.

You will ensure high-quality, compliant housing services in line with the Housing Act and Homelessness Reduction Act, while collaborating with partners to prevent homelessness and secure sustainable housing outcomes. This is an office-based role with a 6-month initial contract and a competitive hourly rate.

Qualifications

• Senior-level experience in housing options and homelessness services.
• Extensive knowledge of homelessness legislation (Part 7 Housing Act 1996; Homelessness Reduction Act 2017).
• Experience managing complex homelessness cases and developing practical housing solutions.
• Strong leadership, communication and case management skills.
• Housing qualification plus driving licence and transport access.

Responsibilities

• Lead and supervise a team of Housing Options Advisors to ensure effective service delivery.
• Manage a small caseload of complex homelessness applications and provide specialist advice.
• Ensure compliance with relevant housing legislation and statutory duties.
• Collaborate with internal teams, external agencies and providers to prevent homelessness.
• Mentor staff, monitor KPIs and deputise for Team Leaders when needed.

Skills

Team leadership

Homelessness law

Case management

Stakeholder collaboration

Housing options

Education

CIH Level 4

Job description

Senior Housing Options Advisor

Northampton| Office-Based
Rate: £41.25 per hour
IR35 Status: Inside IR35
Initial Contract Length: 6 months
Working Hours: Full-time - 37 Per Week

Role Summary

This is an excellent opportunity for an experienced housing professional to take a leading role in delivering effective homelessness prevention, housing advice and statutory homelessness services.

You will be responsible for supervising a team of Housing Options Advisors, overseeing complex homelessness cases and ensuring the delivery of high-quality, customer-focused services in accordance with relevant housing legislation.

What You Will Do as a Senior Housing Options Advisor

• Lead, supervise and support a team of Housing Options Advisors, overseeing daily operations, case allocation and performance to ensure effective service delivery.
• Manage a small caseload of complex homelessness applications, providing specialist advice on homelessness prevention, relief duties, safeguarding and suitable housing solutions.
• Ensure compliance with Part 7 of the Housing Act 1996, the Homelessness Reduction Act 2017 and relevant statutory guidance, legislation and case law.
• Work collaboratively with internal teams, external agencies and housing providers to prevent homelessness, reduce reliance on temporary accommodation and secure sustainable housing outcomes.
• Support service improvements, monitor performance against KPIs, mentor team members and deputise for Team Leaders when required.

What You Will Need as a Senior Housing Options Advisor

• Proven experience working at a senior level within a local authority, housing association or similar organisation, with substantial experience in housing options and homelessness services.
• Extensive knowledge of homelessness legislation, particularly Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017, including associated statutory duties and case law.
• Experience managing complex homelessness cases, supporting vulnerable households and developing practical, sustainable housing solutions.
• Strong leadership, communication and case management skills, with the ability to supervise staff, manage competing priorities and maintain high service standards.
• A relevant housing qualification, such as CIH Level 4 or equivalent capability, alongside a full driving licence and access to transport for work purposes.

What's on Offer

• Competitive rate of £41.25 per hour, Inside IR35.
• Initial 6-month contract, offering the opportunity to make a meaningful impact within a busy local authority housing service.
• Senior-level responsibility, providing the opportunity to lead a frontline team, influence service improvements and support positive outcomes for individuals and families facing homelessness.