Senior Housekeeping Shift Leader

Manor Hotel Meriden; Exhall; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Manor Hotel is seeking a Senior Housekeeping Shift Leader to oversee the housekeeping team and maintain the highest standards of cleanliness across bedrooms, corridors and public areas at our Meriden hotel.

Ideal candidates will have proven housekeeping experience, a hands-on leadership style and a passion for delivering exceptional guest service in a fast-paced hospitality environment.

Qualifications

• Proven housekeeping experience
• Leadership and team supervision
• Guest service orientation
• Problem-solving and decision making

Responsibilities

• Support the smooth running of the housekeeping department to deliver high guest experience standards.
• Drive guest satisfaction and comfort with timely responses to inquiries and issues.
• Assist with room allocation to housekeeping operatives as directed.
• Ensure bedrooms, corridors and public areas meet brand standards for cleanliness.
• Inspect areas daily and report maintenance faults promptly.
• Build strong relationships with key departments and support departmental targets and procedures.
• Maintain high operating standards across all housekeeping areas and ensure compliance with due diligence and audit requirements.
• Perform routine inspections of housekeeping areas and uphold health and safety standards.
• Adhere to company policies and contribute to a positive team environment for guests and colleagues.

Job description

The Manor Hotelis a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

We are looking for a passionate and experienced Senior Housekeeping Shift Leader to work with our housekeeping team. You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail. This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Main duties and responsibilities

• Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
• Assist with the assignment of rooms to housekeeping room operatives as instructed.
• Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
• Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.

,

• Build and maintain effective working relationships with all key departments.
• Support departmental targets and objectives, work schedules, policies and procedures.
• Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
• Perform routine inspections of all Housekeeping areas.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.

The Ideal Candidate Will Have:

• Proven experience in housekeeping with excellent problem-solving capabilities
• A hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry

The Essential Skills:

• Ability to find creative solutions, offering advice and recommendations
• Well organised and structured in your approach
• Ability to work in an environment that demands excellence, time and energy