Senior Housekeeping Shift Lead – Guest Experience Champion

Manor Hotel Meriden; Exhall; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Manor Hotel is seeking a Senior Housekeeping Shift Leader to oversee the housekeeping team and maintain the highest standards of cleanliness across bedrooms, corridors and public areas at our Meriden hotel.

Ideal candidates will have proven housekeeping experience, a hands-on leadership style and a passion for delivering exceptional guest service in a fast-paced hospitality environment.

Qualifications

• Proven housekeeping experience
• Leadership and team supervision
• Guest service orientation
• Problem-solving and decision making

Responsibilities

• Support the smooth running of the housekeeping department to deliver high guest experience standards.
• Drive guest satisfaction and comfort with timely responses to inquiries and issues.
• Assist with room allocation to housekeeping operatives as directed.
• Ensure bedrooms, corridors and public areas meet brand standards for cleanliness.
• Inspect areas daily and report maintenance faults promptly.
• Build strong relationships with key departments and support departmental targets and procedures.
• Maintain high operating standards across all housekeeping areas and ensure compliance with due diligence and audit requirements.
• Perform routine inspections of housekeeping areas and uphold health and safety standards.
• Adhere to company policies and contribute to a positive team environment for guests and colleagues.

Job description

The Manor Hotel is seeking a Senior Housekeeping Shift Leader to oversee the housekeeping team and maintain the highest standards of cleanliness across bedrooms, corridors and public areas at our Meriden hotel.

Ideal candidates will have proven housekeeping experience, a hands-on leadership style and a passion for delivering exceptional guest service in a fast-paced hospitality environment.