Senior Housekeeper & Operations Lead (Flexible Hours)

WGC; England; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Fixed hours

Flexible hours

Life Insurance

Wellbeing support

Discounts

Training budget

Pension scheme

Employee assistance

Job summary

WGC in the United Kingdom is seeking an Assistant Head Housekeeper to support the day-to-day running of the housekeeping department. You will report to the Head Housekeeper, lead a team, recruit and train, and help deliver financial targets.

The role focuses on maintaining high standards, improving guest satisfaction and ensuring health and safety policies are followed, with a generous benefits package and progression opportunities.

Qualifications

• Experience in a housekeeping environment is preferred.
• Ability to deliver consistent service in a challenging environment.
• Interest in development and progression within the company.
• We are a Disability Confident Employer and provide adjustments if needed.

Responsibilities

• Check rooms to company standard.
• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain relationships with GM, hotel team, HSK team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy; COSHH/Manual Handling.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets; manage expenditure and payroll.
• Participate in training to improve skills and performance.
• Solve routine challenges on the job.

Skills

Team leadership

Staff training

Budget management

Health and Safety awareness

Job description

WGC in the United Kingdom is seeking an Assistant Head Housekeeper to support the day-to-day running of the housekeeping department. You will report to the Head Housekeeper, lead a team, recruit and train, and help deliver financial targets.

The role focuses on maintaining high standards, improving guest satisfaction and ensuring health and safety policies are followed, with a generous benefits package and progression opportunities.