Senior Hotel Porter Lead - Guest Experience

Grantley Hall; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A luxury hotel in North Yorkshire is seeking a dedicated Head Hotel Porter to manage operations and ensure an exceptional experience for guests. The role involves overseeing a small team, handling guest arrivals, scheduling rosters, and maintaining equipment. Applicants should be passionate about hospitality, possess excellent communication skills, and have a strong attention to detail. The position offers a competitive salary, benefits, and opportunities for career development.

Benefits

Tips typically over £2,000 per year

Complimentary meals whilst on duty

31 days annual leave

Professional development opportunities

Discounted stays at the hotel

Cycle to work scheme

Qualifications

• Motivated to go the extra mile for guests and colleagues.
• Possess a positive attitude and a desire to learn.
• Be flexible and willing to carry out additional tasks as needed.

Responsibilities

• Manage a small team over a seven-day week operation.
• Oversee the Hotel Porter operation throughout the day.
• Schedule rotas for the Hotel Porter team.
• Ensure all equipment functions correctly and report faults.
• Provide training for the team.

Skills

Hands on approach to work

Passionate about the hospitality industry

Detail oriented

Excellent communication skills

Ability to meet deadlines

Friendly and courteous

Job description

A luxury hotel in North Yorkshire is seeking a dedicated Head Hotel Porter to manage operations and ensure an exceptional experience for guests. The role involves overseeing a small team, handling guest arrivals, scheduling rosters, and maintaining equipment. Applicants should be passionate about hospitality, possess excellent communication skills, and have a strong attention to detail. The position offers a competitive salary, benefits, and opportunities for career development.