Senior Hospitality Manager, Stadium of Light

Delaware North; Sunderland; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Job summary

Delaware North UK is hiring a full-time Senior Hospitality Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. You will lead hospitality operations, motivate teams, and deliver exceptional guest service during meetings, events, and matchdays.

We seek candidates with 5+ years in hospitality, including at least 1 year in management, strong leadership and IT skills, and a background in high-end dining. Availability for event days may be required.

Qualifications

• 5+ years' hospitality experience with 1+ years in management.
• Strong leadership, communication, and guest-service focus.
• Experience in fine dining environments beneficial.

Responsibilities

• Lead a team of hospitality managers and supervisors and develop staff.
• Plan and support hospitality services at Stadium of Light with strong organisational skills.
• Collaborate with meetings and events sales to pursue new business.
• Follow finance, payroll, purchasing procedures and post-event reporting.
• Ensure compliance with health and safety, licensing, and standards.

Skills

Leadership

Communication

IT literacy

MS Office

Self-motivation

Customer focus

Job description

The opportunity

Delaware North UK is hiring a full-time Senior Hospitality Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Senior Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Head Hospitality Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us.

What we offer

At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events.We're looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you'll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026

What will you do?

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at Stadium of Light with strong organisational skills and resources, ensuring guest focus in all decisions
• Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
• Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North's policies and standards of excellence

More about you

• 5+ years' experience, with 1+ years' management experience preferred
• Skills in leadership, communication, self-motivation, IT literacy including Microsoft Office, service orientation, and customer focus
• Operational experience in a similar setting, with 3 years' experience in a similar role and 5-6* fine dining environment as beneficial
• Qualifications and knowledge of management or the Food & Beverage industry within hospitality and catering is beneficial

Physical requirements

• Availability to attend shifts for matchdays and event days, due to events-based nature of roles, with opportunity for set up shifts

Who we are

Delaware NorthhasprovidedhospitalityservicesattheStadium of Light since 2025.Home to Sunderland Association Football Club,this 49,000 red and white seaterstadiumhostsPremier League football, international sports, concerts, meetings, and events.AttheStadium of Light, we provide premium dining experiences at Banks on the Wear and 76 Yards alongside Michelin star Chef, and Sunderland fan,Tommy Banks.There'salways something exciting to be part offrommatchdaystoconcerts like Take That,P!nk, Spice Girls,and Beyoncé.

Our business is all about people, and that includes you. At Delaware North, you'll not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!