Senior Hospitality Manager

Delaware North at Stadium of Light; Sunderland; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

33 days holiday

Pension contributions

Events industry exposure

Job summary

Delaware North UK at Stadium of Light in Sunderland invites a Senior Hospitality Manager to lead the hospitality operations during events and meetings, ensuring guest satisfaction and cost efficiency.

The role requires proven hospitality leadership, 5+ years’ experience, and a track record of managing teams in high-profile settings; it offers a dynamic environment with generous holiday allowance and pension contributions.

Qualifications

• 5+ years’ hospitality experience with 1+ years in a management role.
• 3 years’ experience in a similar setting; 5–6* fine dining beneficial.
• Strong leadership and customer-service focus.
• IT literacy including Microsoft Office.

Responsibilities

• Lead a team of hospitality managers and supervisors, training and developing staff.
• Plan and support hospitality services for Stadium of Light events with strong organisation.
• Collaborate with the meetings and events sales team for new business opportunities.
• Maintain financial and procurement procedures; assist with post-event reporting.
• Ensure compliance with health, safety, licensing, and standards.

Skills

Leadership

Communication

IT literacy

Service orientation

Customer focus

Self-motivation

Education

Hospitality management qualification

Tools

Microsoft Office

Job description

The opportunity

Delaware North UK is hiring a full-time Senior Hospitality Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Senior Hospitality Manager, you will be managing the hospitality operations and communicating with guests at meetings and events. If you are the Head Hospitality Manager we are looking for to motivate teams to deliver cost effective, efficient, and quality guest service, take a shot at your career with us.

What we offer

At Delaware North U.K., you’ll be part of a team delivering unforgettable experiences at some of the UK’s coolest events.We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, as well as a range of exciting meetings and events and plenty more still to come in 2026

What will you do?

• Lead a dedicated team of hospitality managers and supervisors, supporting training and development of team members, and demonstrating exceptional guest service
• Plan and support hospitality services at Stadium of Light with strong organisational skills and resources, ensuring guest focus in all decisions
• Collaborate with the meetings and events sales team in new business opportunities, as well as build strong relationships with senior leaders and provide administrative assistance as needed
• Follow all finance, payroll, and purchasing company procedures, and produce accurate post-event reporting
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 5+ years’ experience, with 1+ years’ management experience preferred
• Skills in leadership, communication, self-motivation, IT literacy including Microsoft Office, service orientation, and customer focus
• Operational experience in a similar setting, with 3 years’ experience in a similar role and 5-6* fine dining environment as beneficial
• Qualifications and knowledge of management or the Food & Beverage industry within hospitality and catering is beneficial

Physical requirements

• Availability to attend shifts for matchdays and event days, due to events-based nature of roles, with opportunity for set up shifts

Source: Hospitality Online