Senior Healthcare Support Worker

Sussexcommunity; Ashford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dynamic and adaptable individuals to join their nursing team. This role offers a unique opportunity to work across both the paediatric outpatient department and acute inpatient ward, providing compassionate care to children and their families. You'll receive support from a dedicated practice development team and work closely with experienced nursing staff. This position not only emphasizes clinical skills but also values effective communication and teamwork. If you're passionate about making a difference in healthcare, this role is perfect for you!

Qualifications

• Recent experience in a healthcare setting, particularly with children.
• Evidence of working within a multidisciplinary team and ability to problem solve.

Responsibilities

• Support the Registered Nurse to provide safe and compassionate care.
• Responsible for the day-to-day organization of the outpatient area.

Skills

Communication Skills

Problem Solving

Clinical Observations

Personal Care

Teamwork

Education

Maths and English grade 4 and above or equivalent

NVQ level 3 in healthcare or working towards

Care certificate

NVQ level 3 in childcare or related course

Job description

Go back East Kent Hospitals University NHS Foundation Trust

Senior Healthcare Support Worker

The closing date is 12 May 2025

We are looking for dynamic, flexible and adaptable individuals to join our nursing team, who have a desire to provide an outstanding service to the children, young people and families that access the services of East Kent Hospital University Foundation Trust.

This is an excellent opportunity to apply for a varied and interesting role rotating across both the paediatric outpatient department and acute inpatient ward at William Harvey Hospital, Ashford.

You will be supported in your development by the practice development team and in your day to day role by the Ward Manager and Nurse in Charge. This role may require you to work on other sites across EKHUFT to ensure the needs of the service are met.

Main duties of the job

This role covers duties within the Acute Children's areas, Day case wards and to rotate in to Children's outpatient areas. On the acute wards you will support the Registered Nurse to provide safe and compassionate care while undertaking some administrative and house-keeping duties to ensure the ward runs efficiently. You will be expected to support less experienced staff and monitor the quality of their work. When working in outpatients you will be responsible for the day to day organisation of the area, including maintaining standards in line with Trust policy, reporting issues and ensuring they are resolved/escalated as needed. You will be supported by the Nurse in Charge/Ward Manager.

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE

Job responsibilities

Senior Paediatric Health Care Support Worker Role specific duties

This role covers duties within the Acute Childrens areas, Day case wards and to rotate in to Childrens outpatient areas. On the acute wards you will support the Registered Nurse to provide safe and compassionate care while undertaking some administrative and house-keeping duties to ensure the ward runs efficiently. You will be expected to support less experienced staff and monitor the quality of their work. When working in outpatients you will be responsible for the day to day organisation of the area, including maintaining standards in line with Trust policy, reporting issues and ensuring they are resolved/escalated as needed. You will be supported be the Nurse in Charge/Ward Manager.

Clinical

Work under the supervision of a registered nurse to ensure that patients individual physical, social and psychological needs are met.

Assist patients to meet personal and oral hygiene needs.

Orientate children and families to the Ward

Ensure privacy and dignity of patients is maintained at all times

Support the nutritional care of children and their families.

Assist with collection, labelling and dispatching of specimens

Undertake and accurately record vital signs on Vital Pac, following all escalation messages and reporting to registered practitioner. Perform clinical skills (once trained and competent to do so)- for example but not limited to-

Height

Weight

Temperature

Pulse

Blood pressure

Pulse Oximetry

Urinalysis

HBA1C and blood glucose monitoring

Venepuncture

Ensuring the ward environment is clean and uncluttered

Daily ward safety checks

Ensure the safe storage of medication

Support the Play team to provide play and distraction to children

Recognise change in childs condition and escalate appropriately

Assisting in the response to a medical emergency

• Adhere to and implement the Trust policy in relation to Child Protection policy.
• Become proficient and agreed as competent in assembling medical equipment as required, support the routine servicing and maintenance of equipment and arrange the repair when necessary. Ensuring all equipment on the ward is cleaned in line with Trust and local policy.
• Ensure all nursing disposable supplies and stationary are well stocked
• Safe Moving and handling of patients and equipment in line with Trust policy

Admin and Clerical

• To answer the telephone, in a timely and courteous manner, referring all enquiries to the relevant person or department.
• To co-ordinate the day to day running of the Childrens outpatient clinic under the supervision of the acute ward/trained member of nursing staff. Perform clinical and administrative tasks as required during the clinic day to ensure the department is safe and efficient.
• Follow Trust Guidelines in the management of controlled stationary.
• Monitor the security video controlled entry bell, giving directions and instructions as required.
• To deputise for the ward clerk in their absence and provide support during times of peak activity.
• Admit, discharge and print patient documentation from the Patient administration system. Ensure PAS and the electronic white board accurately reflect ward activity in real time.
• Follow trust policy to protect the confidentiality of information.
• Provide general administrative support to the team; Photocopying, running errands, liaising with other departments.

Research and Training

• Seek opportunities to create changes, which will enhance standards of care and practice.
• Attend in house and external training relevant to role
• Support the Team in the implantation of paediatric research/development programmes.

Quality

• Ensure all patients are treated in a kind and courteous manner.
• Ensure a high standard of cleanliness and tidiness within the ward and outpatient areas.
• Work in accordance with the Health Act (2006)
• Comply with national and local infection control policies and procedures.
• Maintain accuracy and legibility of patient records in accordance with trust policy.
• Maintain nursing standards as required by all relevant legislation.
• Participate in the collection of Audit data and be responsive to the implementation of action plans.
• Assist in the maintenance and monitoring of agreed standards, ensuring that any shortfall is brought to the attention of a line manager.
• Report any issues requiring the attention of the estates department.
• Use the clinical incident reporting procedure for reporting untoward incidents.
• Develop and maintain effective working relationships with all members of the multidisciplinary team
• Have a functional knowledge of Trust Policies and procedures and where to access these.
• Implement health promotion opportunities with patients and families

Professional

• Communicate effectively with children and their relatives, ensuring accurate and seamless information is conveyed and documented
• Ensure that accurate and legible patient records are kept (when required) in line with professional and legal requirements, under the direct supervision of a trained member of nursing staff.
• Ensure Trust standards of uniform and personal appearance are maintained while on duty.
• Attends for rostered activity in a timely manner.
• Follows Trust and local policies should sickness or personal circumstances occur.
• Ensure a high level of confidentiality is maintained at all times.
• Remain cost aware and utilise equipment and resources in a cost effective way.
• Make recommendations where it is evident that appropriate changes may improve efficiency.
• Support and develop new starters and those less experienced.

Ensure Equality, inclusion and diversity is maintained.

Personal Development

Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager

Recognises own limitations and seeks advice when appropriate, identifying own learning needs to discuss with line manager/ appraiser

Attend and participate in staff meetings.

• To participate in an annual appraisal with relevant reviews and to follow your personal development plan as agreed with your line manager.

VALUES AND BEHAVIOURS

The post holder is required to uphold and model the Trust values in everything they do.

Undertake any other duties and support the team within competence.

Your commitments

Job description

Job responsibilities

Senior Paediatric Health Care Support Worker Role specific duties

This role covers duties within the Acute Childrens areas, Day case wards and to rotate in to Childrens outpatient areas. On the acute wards you will support the Registered Nurse to provide safe and compassionate care while undertaking some administrative and house-keeping duties to ensure the ward runs efficiently. You will be expected to support less experienced staff and monitor the quality of their work. When working in outpatients you will be responsible for the day to day organisation of the area, including maintaining standards in line with Trust policy, reporting issues and ensuring they are resolved/escalated as needed. You will be supported be the Nurse in Charge/Ward Manager.

Clinical

Work under the supervision of a registered nurse to ensure that patients individual physical, social and psychological needs are met.

Assist patients to meet personal and oral hygiene needs.

Orientate children and families to the Ward

Ensure privacy and dignity of patients is maintained at all times

Support the nutritional care of children and their families.

Assist with collection, labelling and dispatching of specimens

Undertake and accurately record vital signs on Vital Pac, following all escalation messages and reporting to registered practitioner. Perform clinical skills (once trained and competent to do so)- for example but not limited to-

Height

Weight

Temperature

Pulse

Blood pressure

Pulse Oximetry

Urinalysis

HBA1C and blood glucose monitoring

Venepuncture

ECG tracing

Ensuring the ward environment is clean and uncluttered

Daily ward safety checks

Ensure the safe storage of medication

Support the Play team to provide play and distraction to children

Recognise change in childs condition and escalate appropriately

Assisting in the response to a medical emergency

• Adhere to and implement the Trust policy in relation to Child Protection policy.

• Become proficient and agreed as competent in assembling medical equipment as required, support the routine servicing and maintenance of equipment and arrange the repair when necessary. Ensuring all equipment on the ward is cleaned in line with Trust and local policy.
• Ensure all nursing disposable supplies and stationary are well stocked
• Safe Moving and handling of patients and equipment in line with Trust policy

Admin and Clerical

• To answer the telephone, in a timely and courteous manner, referring all enquiries to the relevant person or department.
• To co-ordinate the day to day running of the Childrens outpatient clinic under the supervision of the acute ward/trained member of nursing staff. Perform clinical and administrative tasks as required during the clinic day to ensure the department is safe and efficient.
• Follow Trust Guidelines in the management of controlled stationary.
• Monitor the security video controlled entry bell, giving directions and instructions as required.
• To deputise for the ward clerk in their absence and provide support during times of peak activity.
• Admit, discharge and print patient documentation from the Patient administration system. Ensure PAS and the electronic white board accurately reflect ward activity in real time.
• Follow trust policy to protect the confidentiality of information.
• Provide general administrative support to the team; Photocopying, running errands, liaising with other departments.

Research and Training

• Seek opportunities to create changes, which will enhance standards of care and practice.
• Attend in house and external training relevant to role
• Support the Team in the implantation of paediatric research/development programmes.

Quality

• Ensure all patients are treated in a kind and courteous manner.
• Ensure a high standard of cleanliness and tidiness within the ward and outpatient areas.
• Work in accordance with the Health Act (2006)
• Comply with national and local infection control policies and procedures.
• Maintain accuracy and legibility of patient records in accordance with trust policy.
• Maintain nursing standards as required by all relevant legislation.
• Participate in the collection of Audit data and be responsive to the implementation of action plans.

• Assist in the maintenance and monitoring of agreed standards, ensuring that any shortfall is brought to the attention of a line manager.
• Report any issues requiring the attention of the estates department.

• Use the clinical incident reporting procedure for reporting untoward incidents.
• Develop and maintain effective working relationships with all members of the multidisciplinary team
• Maintain patient confidentiality
• Have a functional knowledge of Trust Policies and procedures and where to access these.
• Implement health promotion opportunities with patients and families

Professional

• Communicate effectively with children and their relatives, ensuring accurate and seamless information is conveyed and documented
• Ensure that accurate and legible patient records are kept (when required) in line with professional and legal requirements, under the direct supervision of a trained member of nursing staff.
• Ensure Trust standards of uniform and personal appearance are maintained while on duty.
• Attends for rostered activity in a timely manner.
• Follows Trust and local policies should sickness or personal circumstances occur.
• Ensure a high level of confidentiality is maintained at all times.

• Remain cost aware and utilise equipment and resources in a cost effective way.
• Make recommendations where it is evident that appropriate changes may improve efficiency.
• Support and develop new starters and those less experienced.

Ensure Equality, inclusion and diversity is maintained.

Personal Development

Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager

Recognises own limitations and seeks advice when appropriate, identifying own learning needs to discuss with line manager/ appraiser

Attend and participate in staff meetings.

• To participate in an annual appraisal with relevant reviews and to follow your personal development plan as agreed with your line manager.

VALUES AND BEHAVIOURS

The post holder is required to uphold and model the Trust values in everything they do.

Undertake any other duties and support the team within competence.

Your commitments

We are focused on providing outstanding, safe patient care, and a positive working culture that benefits staff and patients alike. This is why we ask you to:

maintain the confidentiality of information about patients, staff and other health service business and adhere to data protection law

comply with the Trusts policies and procedures, including infection prevention and control, risk management, health and safety, safeguarding children and adults, financial management and use of resources

act at all times in accordance with the professional Codes of Conduct and Accountability relevant to your role

participate in annual mandatory training.

We are a smoke-free Trust, and offer staff support to stop smoking.

Values

We care about our values of caring, safe, respect and making a difference. Well ask you to demonstrate these values during the recruitment process and throughout your appointment and you can expect us to do the same.

Our NHS People Promise

We are committed to the NHS People Promise. We want our culture to be positive, compassionate, and inclusive and we all have our part to play.

Living and working in East Kent

Our large district general hospitals, specialist units and community sites provide a vibrant and diverse working environment with the extensive opportunities and teaching facilities you would expect of a large trust.

East Kent offers stunning countryside, beautiful beaches and charming places of historic interest, with easy access to London. With excellent schools, a wealth of leisure facilities and easy family days out on your doorstep, alongside beautiful and affordable housing stock, the perfect work-life balance couldnt be easier to achieve.

Person Specification

Qualifications

• Maths and English grade 4 and above or equivalent
• NVQ level 3 in healthcare or working towards
• Care certificate
• NVQ level 3 in childcare or related course
• other qualifications in child, health or social care

Experience

• Evidence of working within the multidisiplinary team
• Ability to problem solve
• Able to work under pressure
• Excellent written and verbal communication skills
• Experience in undertaking clinical observations and other clinical skills
• Experience in providing personal cares

Personal/professional attributes

• Recent experience in a healthcare setting
• Recent experience of working with children
• Previous experience of working with children in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Kent Hospitals University NHS Foundation Trust