Senior Healthcare Service Operations Lead

Ajmhealthcare; Dudley, Cannock; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual leave accrual

EAP

Blue Light Card

Pension

Sick pay

Job summary

AJM Healthcare is seeking an enthusiastic Service Operations Manager to take charge of operations and staff at this high activity-based facility. You will oversee customer service, logistics and clinical staff to ensure efficient service delivery.

The role requires strong leadership, compliance with regulatory standards, achievement of SLAs and KPIs, and close collaboration with customers and suppliers. The successful candidate will work within a regulated environment and support continuous

Qualifications

• Experience managing service centre operations and staff.
• Ability to oversee contracts, SLAs and KPIs.

Responsibilities

• The efficient management of the services and contracts within the remit of the service centre.
• To ensure that the contracts are performing to agreed service level agreements and all KPI’s.
• Managing the local operational profit and loss appropriately.
• Ensuring departmental compliance with regulatory standards, best practice, policies and procedures health and safety rules and regulations as well as company standards.
• Maintaining positive and effective working relationships within the service centre, with other company functions and externally with customers and suppliers.
• Managing, coaching and supporting all service centre staff
• Building strong working relationships with out customers.

Skills

Leadership

Operations management

Staff coaching

Job description

AJM Healthcare is seeking an enthusiastic Service Operations Manager to take charge of operations and staff at this high activity-based facility. You will oversee customer service, logistics and clinical staff to ensure efficient service delivery.

The role requires strong leadership, compliance with regulatory standards, achievement of SLAs and KPIs, and close collaboration with customers and suppliers. The successful candidate will work within a regulated environment and support continuous