Service Operations Manager

Ajmhealthcare; Dudley, Cannock; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual leave accrual

EAP

Blue Light Card

Pension

Sick pay

Job summary

AJM Healthcare is seeking an enthusiastic Service Operations Manager to take charge of operations and staff at this high activity-based facility. You will oversee customer service, logistics and clinical staff to ensure efficient service delivery.

The role requires strong leadership, compliance with regulatory standards, achievement of SLAs and KPIs, and close collaboration with customers and suppliers. The successful candidate will work within a regulated environment and support continuous

Qualifications

• Experience managing service centre operations and staff.
• Ability to oversee contracts, SLAs and KPIs.

Responsibilities

• The efficient management of the services and contracts within the remit of the service centre.
• To ensure that the contracts are performing to agreed service level agreements and all KPI’s.
• Managing the local operational profit and loss appropriately.
• Ensuring departmental compliance with regulatory standards, best practice, policies and procedures health and safety rules and regulations as well as company standards.
• Maintaining positive and effective working relationships within the service centre, with other company functions and externally with customers and suppliers.
• Managing, coaching and supporting all service centre staff
• Building strong working relationships with out customers.

Skills

Leadership

Operations management

Staff coaching

Job description

AJM Healthcare
Role: Service Operations Manager
Benefits: 27 days annual leave plus bank holidays with accrual to 29 and 33 days with continuous service, Employee Assistance Programme, Blue Light Card, Pension Scheme, Company sick pay provision with continuous service.

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years’ experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeking to recruit an enthusiastic Service Operations Manager to join our team and be responsible and take full control of operations and staff at this high activity-based facility. Staff range from customer service, logistics and clinical staff.

Key Responsibilities:

• The efficient management of the services and contracts within the remit of the service centre.
• To ensure that the contracts are performing to agreed service level agreements and all KPI’s.
• Managing the local operational profit and loss appropriately.
• Ensuring departmental compliance with regulatory standards, best practice, policies and procedures health and safety rules and regulations as well as company standards.
• Maintaining positive and effective working relationships within the service centre, with other company functions and externally with customers and suppliers.
• Managing, coaching and supporting all service centre staff
• Building strong working relationships with out customers.

For an informal discussion about this role, please contact the HR Department at [e-mail] .

Closing Date: 6th November 2026

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check.Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.