Senior Hard FM Service Delivery Lead (Multi-Site)

NG Bailey; Liverpool, East Midlands, Wrexham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car or Car Allowance

Private Healthcare

Flexible benefits

25 Days Holiday + Bank Holidays

Job summary

NG Bailey requires an experienced Service Delivery Manager to lead Hard FM operations across Speke, Wrexham and Derby. You’ll oversee planning, reactive and statutory maintenance, managing a multi-site team to deliver safe, compliant and cost-effective services.

Responsibilities include governance of building services, KPI/SLAs attainment, and driving continuous improvement using CAFM data. Travel across sites is essential in this field-based role.

Qualifications

• Proven experience in a Service Delivery Manager/Hard FM management role.
• Strong background in delivering Hard FM/technical building services.
• Good working knowledge of mechanical and/or electrical building services and relevant technical qualifications.
• Strong understanding of PPM, reactive maintenance and statutory compliance.
• Experience managing engineers, supervisors and specialist subcontractors.
• Ability to manage technical/compliance risks across multi-site environments.
• Strong customer and stakeholder management skills; confident communications.
• Commercial awareness including budgets, margins, WIP and costs.

Responsibilities

• Lead delivery of Hard FM services across a multi-site portfolio to meet KPIs and SLAs.
• Oversee planned preventative maintenance, reactive maintenance, and statutory compliance.
• Develop and lead a team of approx. 10 supervisors and engineers.
• Maintain governance across mechanical/electrical services and escalate risks.
• Ensure HSE compliance and adherence to contractual obligations.
• Deliver financial objectives including revenue, margin and debt management.
• Conduct regular quality reviews across PPM and reactive works.
• Utilise CAFM data and performance metrics to drive improvements.
• Manage specialist subcontractors ensuring quality and value for money.
• Build strong relationships with customer stakeholders and drive service performance.

Skills

Service Delivery Manager

Hard FM management

Multi-site management

Stakeholder management

Budget control

CAFM systems

Team leadership

Education

Technical qualifications (mechanical/electrical)

Tools

CAFM software

Job description

NG Bailey requires an experienced Service Delivery Manager to lead Hard FM operations across Speke, Wrexham and Derby. You’ll oversee planning, reactive and statutory maintenance, managing a multi-site team to deliver safe, compliant and cost-effective services.

Responsibilities include governance of building services, KPI/SLAs attainment, and driving continuous improvement using CAFM data. Travel across sites is essential in this field-based role.