Senior Hard FM Service Delivery Manager – Multi-Site Lead

NG Bailey Group; Liverpool; Sur place; GBP 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Car or Car Allowance

25 Days Holiday

Pension with employer contribution

Personal Wellbeing days

Private Medical Insurance

Life Assurance

Employee Assistance Program (EAP)

Flexible benefits package

Résumé du poste

NG Bailey Group is seeking an experienced Service Delivery Manager to lead Hard FM across a multi-site portfolio, including Speke, Wrexham and Derby. You will drive KPI achievement, manage PPM and reactive maintenance, oversee a team of ~10 engineers and supervisors, and ensure compliance with safety and statutory requirements.

You will maintain technical governance in mechanical/electrical services, optimise costs, and use CAFM data to improve productivity and service quality.

Qualifications

• Proven experience in a Service Delivery Manager or similar role in Hard FM.
• Strong background in Hard FM/technical building services.
• Knowledge of mechanical and/or electrical building services.
• Experience with PPM, reactive maintenance and statutory compliance.
• Experience managing engineers, supervisors and subcontractors.
• Strong stakeholder and customer management skills.
• Commercial awareness including budgets, margins, and costs.
• Experience using CAFM systems and performance data.

Responsabilités

• Lead delivery of Hard FM across a multi-site portfolio, ensuring KPIs and SLAs are met.
• Manage planned maintenance, reactive maintenance, remedial works and statutory compliance.
• Lead, manage and develop a team of ~10 supervisors, engineers and contract support staff.
• Maintain technical governance across mechanical and electrical services and escalate risks.
• Ensure health & safety compliance, contractual obligations and company procedures.
• Deliver financial objectives including revenue, margin, WIP and debt control.
• Carry out quality and compliance reviews across PPM and reactive works.
• Use CAFM systems and performance data to drive improvements.
• Manage specialist subcontractors, ensuring value for money and quality.
• Develop relationships with customer stakeholders and own operational performance.
• Maintain resource levels and plan recruitment and development.
• Identify efficiency and service quality improvements and pursue small works opportunities.

Connaissances

Service delivery management

Hard FM

People management

Budget & financial control

CAFM systems

Multi-site operations

Stakeholder management

Formation

Technical qualifications in electrical/mechanical building services

Outils

CAFM systems

Description du poste

NG Bailey Group is seeking an experienced Service Delivery Manager to lead Hard FM across a multi-site portfolio, including Speke, Wrexham and Derby. You will drive KPI achievement, manage PPM and reactive maintenance, oversee a team of ~10 engineers and supervisors, and ensure compliance with safety and statutory requirements.

You will maintain technical governance in mechanical/electrical services, optimise costs, and use CAFM data to improve productivity and service quality.