Multi-Site Hard FM Service Delivery Manager

NG Bailey Group; Wrexham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car or Car Allowance

25 Days Holiday + Bank Holidays with a

Pension with employer contribution

Private Medical Insurance

Life Assurance

Employee Assistance Program

Job summary

NG Bailey Group is seeking an experienced Service Delivery Manager with a strong Hard FM/technical services background to lead the delivery of maintenance across a multi-site portfolio in Speke, Wrexham and Derby. You will ensure safe, compliant, commercially effective service delivery and lead a team of supervisors and engineers.

The role requires governance across mechanical and electrical building services, management of PPM and statutory compliance, and delivery of financial objectives.

Qualifications

• Proven experience in a Service Delivery Manager or similar operational management role.
• Strong background in Hard FM / technical building services.
• Knowledge of PPM, reactive maintenance and statutory compliance.
• Experience managing engineers, supervisors and subcontractors.
• Ability to identify, understand and manage technical and compliance risks across a multi-site environment.
• Strong customer and stakeholder management skills.
• Commercial awareness including budgeting, margin, WIP, debt and operational costs.
• Experience using CAFM systems, KPIs and performance data to manage service delivery.
• Experience of multi-site service delivery would be advantageous.

Responsibilities

• Lead the delivery of Hard FM services across the customer portfolio, ensuring contractual KPIs and SLAs are consistently achieved.
• Manage planned preventative maintenance, reactive maintenance, remedial works and statutory compliance activity.
• Lead, manage and develop a team of approximately 10 supervisors, engineers and contract support colleagues.
• Maintain strong technical governance across mechanical and electrical building services, identifying and escalating operational and compliance risks.
• Ensure compliance with Health & Safety legislation, statutory requirements, contractual obligations and company procedures.
• Deliver financial objectives including revenue, margin, WIP, debt and effective cost control.
• Carry out regular quality and compliance reviews across PPM and reactive maintenance.
• Use CAFM systems, performance data and reporting effectively to drive compliance, productivity and service improvement.
• Manage specialist technical subcontractors, ensuring quality, compliance, performance and value for money.
• Develop strong relationships with customer stakeholders and take ownership of operational performance and service issues.
• Maintain appropriate resource levels across the contract, including recruitment, succession planning and development.
• Identify opportunities to improve efficiency, service quality and value for the customer.
• Support the delivery of small works and additional opportunities across the portfolio where appropriate.

Skills

Service Delivery Manager experience

Hard FM expertise

Stakeholder management

Budgeting & cost control

Multi-site delivery

PPM & reactive maintenance

Team leadership

Health & Safety compliance

Mechanical/Electrical building systems

Commercial awareness

Tools

CAFM software

Job description

NG Bailey Group is seeking an experienced Service Delivery Manager with a strong Hard FM/technical services background to lead the delivery of maintenance across a multi-site portfolio in Speke, Wrexham and Derby. You will ensure safe, compliant, commercially effective service delivery and lead a team of supervisors and engineers.

The role requires governance across mechanical and electrical building services, management of PPM and statutory compliance, and delivery of financial objectives.