Senior Hard FM Facilities Manager | Client-Focused Growth

East West Connect Ltd; Greenford; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

EAP program

Pension 5%

Life Insurance

Eye care vouchers

Occupational health

CPD training

Cycle to Work

EV scheme

Snacks & fruit

Social events

Inclusive culture

Job summary

East West Connect (EWC) is seeking a Facilities Manager (Hard FM) to manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, and multi-disciplinary coordination.

You will ensure compliance, maximise operational efficiency and drive revenue opportunities while representing the voice of the client across the organisation. A clear pathway for progression is available within EWC.

Qualifications

• :Proven experience managing maintenance or facilities management contracts.
• :Strong client-facing experience within maintenance, engineering or property services.
• :Experience coordinating engineers, supervisors and subcontractors.
• :Experience managing contracts against KPIs, SLAs and compliance requirements.
• :Involvement in mobilisation, onboarding or contract transition activities.
• :NVQ Level 5 or 6 in Facilities Management, Construction, Operations or similar (or working towards).
• Desirable:NEBOSH Construction Certificate or Diploma.
• Desirable:ILM/CMI Level 5 or 6 in Leadership & Management.
• Desirable:Mechanical, Electrical or Building Services qualification.
• Desirable:CSCS Manager or Supervisor card.
• Desirable:CAFM system experience.

Responsibilities

• Act as the primary client contact for allocated contracts
• Develop and maintain trusted client relationships
• Chair client meetings and issue monthly performance reports
• Ensure contracts operate within agreed scope, KPIs and compliance standards
• Coordinate engineers, building services operatives and subcontractors
• Monitor SLA performance, PPM completion and reactive response times
• Ensure Safe Systems of Work, permits and RAMS are implemented
• Support resolution of service failures and escalations
• Track remedials, variations and additional service opportunities
• Liaise with Estimating and Commercial teams to develop quotations
• Compile and analyse KPI dashboards and performance data
• Identify opportunities for service improvement and contract growth
• Ability to travel between sites
• Flexibility to support out-of-hours activities by agreement
• Commitment to personal development and progression toward Contract Manager roles

Skills

Verbal and written communication

Influence and negotiation

Organisation and planning

Commercial awareness

Problem solving under pressure

Education

NVQ Level 5/6 in FM/Construction/Operations

Tools

Excel

CAFM system

Job description

East West Connect (EWC) is seeking a Facilities Manager (Hard FM) to manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, and multi-disciplinary coordination.

You will ensure compliance, maximise operational efficiency and drive revenue opportunities while representing the voice of the client across the organisation. A clear pathway for progression is available within EWC.