Client-Facing Technical Facilities Manager - Hard Services

IWFM; Basingstoke; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Job summary

IWFM is recruiting a Technical Facilities Manager to oversee hard FM services in a high-profile, operationally demanding environment. You will lead a small onsite team, manage specialist subcontractors, and ensure compliance and health & safety across the site.

Customer-focused and with strong stakeholder engagement, you will drive continuous improvement, monitor KPIs, and maintain accurate documentation while delivering excellent service levels.

Qualifications

• Proven experience within a Facilities Management environment, with a strong hard FM focus.
• Experience managing subcontractors and outsourced service delivery contracts.
• Strong knowledge of statutory compliance, maintenance requirements, and contractor management.
• Excellent communication and stakeholder management skills.
• Experience leading, developing, and motivating operational teams.
• Sound understanding of health & safety legislation and best practice.
• Technical qualifications in either an electrical or mechanical discipline would be advantageous.
• IOSH qualification (or equivalent) desirable.

Responsibilities

• Manage the delivery of hard FM services through specialist subcontractors.
• Lead and support a team of Facilities Management professionals, ensuring effective operational performance.
• Oversee planned preventative maintenance (PPM) and reactive maintenance activities in line with contractual and statutory requirements.
• Build and maintain strong relationships with clients and stakeholders, ensuring a high level of customer satisfaction.
• Monitor contractor performance against agreed KPIs and SLAs, driving continuous improvement initiatives.
• Support the delivery of minor works, quoted projects, and lifecycle activities.
• Ensure all compliance records, operational reports, and documentation are maintained accurately and on time.
• Promote a strong health & safety culture across the site.

Skills

Hard FM management

Subcontractor management

Stakeholder engagement

Health & safety compliance

Team leadership

Contract management

Education

Electrical or mechanical qualification

Job description

IWFM is recruiting a Technical Facilities Manager to oversee hard FM services in a high-profile, operationally demanding environment. You will lead a small onsite team, manage specialist subcontractors, and ensure compliance and health & safety across the site.

Customer-focused and with strong stakeholder engagement, you will drive continuous improvement, monitor KPIs, and maintain accurate documentation while delivering excellent service levels.