Senior Hard FM Contract Manager – Healthcare Ops Lead

ARM; Dumfries; On-site; GBP 70,000 - 100,000; Full time

Job summary

ARM in Dumfries is recruiting a Contract Manager to lead Hard FM services within a major healthcare environment. You will own operational delivery, financial performance and governance across the contract, driving service excellence and customer satisfaction.

The role requires proven experience in Hard FM, team leadership, and strong commercial skills with P&L accountability. You will manage a multidisciplinary team and build robust stakeholder relationships to deliver continuous improvement.

Qualifications

• Lead Hard FM services across a large operational site.
• Ensure contractual compliance, health & safety and KPI targets.
• Oversee budgets, forecasts and cost control.
• Lead a multidisciplinary team including estates and compliance.
• Build strong relationships with customers, contractors and partners.

Responsibilities

• Lead and manage Hard FM services across a large operational site.
• Take accountability for contractual, legal, health & safety and compliance requirements.
• Manage operational and financial performance, including budgets, forecasting and cost control.
• Lead and develop a multidisciplinary team, including managers responsible for projects, estates and compliance.
• Build strong relationships with key customers, stakeholders, contractors and partners.
• Monitor KPIs and performance data, identifying opportunities for continuous improvement.
• Lead transformation, service improvement and change initiatives.
• Manage operational risks and complex issues, making effective strategic decisions.
• Support recruitment, performance management, training, development and employee engagement.
• Identify and implement cost-saving and efficiency opportunities.
• Ensure robust governance, procedures and controls are maintained across the contract.

Skills

Hard FM management

Team leadership

Stakeholder management

Budget & P&L

Healthcare environment

Education

Degree or equivalent

Job description

ARM in Dumfries is recruiting a Contract Manager to lead Hard FM services within a major healthcare environment. You will own operational delivery, financial performance and governance across the contract, driving service excellence and customer satisfaction.

The role requires proven experience in Hard FM, team leadership, and strong commercial skills with P&L accountability. You will manage a multidisciplinary team and build robust stakeholder relationships to deliver continuous improvement.