Senior Guest Services & Workplace Experience Lead

SmartRecruiters, Inc.; Milton Keynes; On-site; GBP 37,000 - 47,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus

24-hour helpline

Choices discounts

Training Academy

Job summary

Portico is seeking an experienced Guest Services Manager to lead front-of-house operations in our Milton Keynes offices for a globally renowned bank. The role focuses on delivering an exceptional workplace and visitor experience while guiding a high-performing guest services team.

You will lead, coach and develop the team, build relations with clients and senior stakeholders, and ensure smooth reception, visitor management, meetings and events, while upholding safety and service standards.

Qualifications

• Proven experience managing front-of-house, guest services, workplace experience, or hospitality operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication skills and confidence engaging with senior stakeholders.
• Highly organised with strong attention to detail.
• Proactive problem-solver with excellent decision-making abilities.
• Passionate about delivering exceptional customer service and creating memorable experiences.

Responsibilities

• Lead, coach, and develop the Guest Services team to deliver outstanding customer experiences.
• Build strong relationships with clients, senior stakeholders, and building occupants.
• Act as the main contact for guest services matters, ensuring issues are resolved quickly and professionally.
• Oversee reception, visitor management, meeting room services, and workplace hospitality functions.
• Support VIP visits, executive meetings, and corporate events, ensuring seamless delivery.
• Monitor service standards, gather feedback, and drive continuous improvement.
• Maintain compliance with health & safety, security, and emergency procedures.

Skills

Front-of-house management

Guest services

Workplace experience

Hospitality operations

Leadership

Communication

Job description

Portico is seeking an experienced Guest Services Manager to lead front-of-house operations in our Milton Keynes offices for a globally renowned bank. The role focuses on delivering an exceptional workplace and visitor experience while guiding a high-performing guest services team.

You will lead, coach and develop the team, build relations with clients and senior stakeholders, and ensure smooth reception, visitor management, meetings and events, while upholding safety and service standards.