Senior GCC Tech Analyst - Hybrid Trading & Market Data

Chicago Mercantile Exchange; Belfast City District; Híbrido; GBP 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Programme

Equity Programme

Employee Stock Purchase Plan (ESPP)

Private Medical and Dental coverage

Hybrid Working

Descripción de la vacante

CME Group in the United Kingdom seeks a Senior GCC Tech Analyst to provide front-line support across Futures & Options, Cash FX, and weekend event contracts. You will analyze outages, assist with market data, and guide customers via phone and electronic channels, delivering advanced technical assistance on trading platforms and match engines.

The role emphasizes problem solving, strong communication, and a customer-first approach, with hybrid working and opportunities to influence policy and

Formación

• Bachelor's or master's degree in information systems, computer science or related field.
• Minimum 5 years of experience in front office trade floor support, production/application support, and technical support.
• Experience with Bloomberg, Trading Technologies, and Eikon Refinitiv.
• Extensive customer-facing experience.
• Good grasp of full trade life cycle from execution to front and back office.
• Exposure to Grafana/Kibana/Putty/SSH/SecureCRT/Monitoring dashboards.

Responsabilidades

• Develop ad-hoc queries and perform complex data analysis for data-driven solutions.
• Field customer inquiries related to market events, connectivity, and products.
• Decide appropriate actions to solve technical problems and escalation needs.
• Evaluate and monitor market activity and order flow for efficiency and anomalies.
• Conduct investigations for internal and external clients and articulate solutions to varied audiences.

Conocimientos

Analytical thinking

Customer facing

Problem solving

Unix logs reading

Strong communication

Educación

Bachelor's or Master's in information systems/CS

Herramientas

Grafana

Kibana

Putty

SSH

SecureCRT

Monitoring dashboards

Corvil

Wireshark

Splunk

Descripción del empleo

CME Group in the United Kingdom seeks a Senior GCC Tech Analyst to provide front-line support across Futures & Options, Cash FX, and weekend event contracts. You will analyze outages, assist with market data, and guide customers via phone and electronic channels, delivering advanced technical assistance on trading platforms and match engines.

The role emphasizes problem solving, strong communication, and a customer-first approach, with hybrid working and opportunities to influence policy and