Senior Funds Operations Leader – Mutual Funds & Custody

BNY Pershing; Greater Manchester; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

BNY Pershing, Manchester, seeks a Vice President – Mutual Funds / Fund Services to lead funds operations across dealing, settlements, onboarding and servicing. You will drive governance, risk controls and service excellence in a highly regulated environment, coordinating with stakeholders in Operations, Technology, Compliance and Client Management.

You will develop high-performing teams, deliver accurate processing, and strengthen client service with a focus on continuous improvement and process

Qualifications

• Senior leadership experience in Mutual Funds, Asset Management Operations, Custody or Fund Services.
• Strong knowledge of mutual fund dealing, settlements and investment operations.
• Experience managing operational teams within regulated financial services.
• Knowledge of fund structures, dealing cycles and settlement processes.
• Strong operational risk and control awareness.
• Experience producing and reviewing MI, KPIs and operational reporting.
• Proven stakeholder management across Operations, Technology, Compliance and Client teams.
• Strong problem-solving and continuous improvement mindset.
• Excellent communication and people leadership capability.
• Transfer Agency, Custody Operations, Share Class Conversions, AML/KYC, Static Data Management, Corporate Actions.
• Operational Change or Transformation projects.

Responsibilities

• Lead Mutual Fund Operations across dealing, settlements and operational servicing activities.
• Manage teams responsible for fund dealing, trade processing, settlements and share class conversions.
• Oversee fund onboarding, account opening and operational support for fund managers and transfer agents.
• Ensure accurate execution of fund orders and settlement activity across multiple markets.
• Act as senior escalation point for operational issues, client queries and fund-related investigations.
• Drive governance, risk management and regulatory compliance across the function.
• Produce and review operational MI, KPIs, KRIs and performance reporting.
• Lead reconciliations, exception management and operational oversight with cross-functional partners.
• Support automation, process optimization and continuous improvement programmes.
• Develop, coach and mentor managers and operational teams.
• Build strong relationships with internal stakeholders and institutional clients.

Skills

Leadership

Mutual Funds

Stakeholder Management

Operational Excellence

Continuous Improvement

Communication

People Leadership

Risk & Controls

Process Optimisation

Change Management

Job description

BNY Pershing, Manchester, seeks a Vice President – Mutual Funds / Fund Services to lead funds operations across dealing, settlements, onboarding and servicing. You will drive governance, risk controls and service excellence in a highly regulated environment, coordinating with stakeholders in Operations, Technology, Compliance and Client Management.

You will develop high-performing teams, deliver accurate processing, and strengthen client service with a focus on continuous improvement and process