Senior Frontline Receptionist & Admin — Homeless Health

Oxford Health NHS Trust; Oxford; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Oxford is looking for a Senior Receptionist and Administrator to make a meaningful impact on the lives of vulnerable individuals experiencing homelessness. This role involves providing front of house support, managing patient referrals, and performing general office duties within a compassionate environment. Candidates should possess strong communication skills, experience in a relevant setting, and a focus on confidentiality. The position offers a chance to work in a dynamic team, ensuring all patients receive high-quality care.

Benefits

27 days annual leave, plus bank holidays

NHS Discount

Cycle to work scheme

Employee Assistance Programme

Career progression opportunities

Qualifications

• Proven experience of working in a receptionist and/or office environment.
• Experience of dealing with challenging behaviors related to mental health and substance issues.
• Ability to work well in a team and with the public.

Responsibilities

• Handle incoming calls courteously, providing excellent communication.
• Perform general office duties including managing post and confidentiality.
• Coordinate patient referrals and appointments using the eReferral Service.
• Assist with emergency systems like panic alarms and fire systems.

Skills

Communication skills

Empathy

Organizational skills

Confidentiality

Education

Good general level of education (minimum GCSE Grade or equivalent 5-9)

Higher education (A Level or RSA NVQ Level II standard)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

EMIS

Docman Clinical Systems

Job description

A healthcare provider in Oxford is looking for a Senior Receptionist and Administrator to make a meaningful impact on the lives of vulnerable individuals experiencing homelessness. This role involves providing front of house support, managing patient referrals, and performing general office duties within a compassionate environment. Candidates should possess strong communication skills, experience in a relevant setting, and a focus on confidentiality. The position offers a chance to work in a dynamic team, ensuring all patients receive high-quality care.