Senior Fraud Operations Leader, Hybrid

Nationwide; Northampton; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Pension

Bonus

Training & development

Salary sacrifice

Life assurance

Wellbeing

Volunteer days

Job summary

Nationwide is seeking a Senior Operations Manager within Fraud Operations to lead a high-performing team and drive transformation across data, automation, and AI initiatives. This pivotal role focuses on safeguarding customers, reducing losses, and delivering exceptional service in a fast-paced environment.

You’ll oversee multi-channel operations, steer strategic programmes, and partner with senior leaders to implement innovative solutions while maintaining strong customer outcomes and

Qualifications

• Proven track record leading large operations teams with strong KPIs.
• Extensive senior operations leadership in financial services.
• Experience delivering large-scale transformation projects (AI/automation).
• Ability to influence stakeholders across WFM, Finance, Transformation, Risk and Technology.

Responsibilities

• Lead Fraud Operations to deliver exceptional service within agreed SLAs.
• Drive risk management, investigations and customer interactions to minimise losses.
• Shape strategic transformation initiatives and efficiencies.
• Foster an inclusive, high-performing culture.

Skills

Leadership

Operations management

Transformation programmes

Automation

AI solutions

Data-driven decisions

Stakeholder management

Job description

Nationwide is seeking a Senior Operations Manager within Fraud Operations to lead a high-performing team and drive transformation across data, automation, and AI initiatives. This pivotal role focuses on safeguarding customers, reducing losses, and delivering exceptional service in a fast-paced environment.

You’ll oversee multi-channel operations, steer strategic programmes, and partner with senior leaders to implement innovative solutions while maintaining strong customer outcomes and