Senior Forward-Deployed Data Scientist — Enterprise AI

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Salesforce Fin, formerly Fin, is a leading AI customer service platform now part of Salesforce. We embed data science with strategic customers to design, build, and deploy data-driven AI solutions that scale customer support and drive measurable impact.

Join the RAD team to transform how our strategic clients use AI, with the support of a hybrid work policy and a collaborative, cross-functional environment. You’ll shape product strategy through frontline deployments and data insights.

Qualifications

• Apply data science to real-world business problems to drive measurable outcomes.
• Collaborate across Sales, Success, Product, and Engineering.
• Be adaptable and own end-to-end analytics initiatives.

Responsibilities

• Drive adoption of Fin by helping customers automate and scale support operations.
• Embed with strategic customers to map workflows and identify AI opportunities.
• Guide customers to best practices in measurement and AI adoption for maximum value.
• Partner with Sales, Success, and Product to deliver seamless customer experiences and successful deployments.
• Prototype, test, and scale data-driven solutions to accelerate Fin adoption and impact.

Skills

Data science applications

Collaboration

Adaptability

Communication

Prototyping

SQL

Python

AI/ML evaluation

Travel to clients

Tools

SQL

Python

Job description

Salesforce Fin, formerly Fin, is a leading AI customer service platform now part of Salesforce. We embed data science with strategic customers to design, build, and deploy data-driven AI solutions that scale customer support and drive measurable impact.

Join the RAD team to transform how our strategic clients use AI, with the support of a hybrid work policy and a collaborative, cross-functional environment. You’ll shape product strategy through frontline deployments and data insights.