Senior Forward-Deployed AI Engineer - Remote

SmartRecruiters, Inc.; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team collaborates with strategic customers to shape enterprise AI. You own end-to-end, from backend services to LLM pipelines and frontend integrations, delivering scalable, production-ready builds in agile sprints.

You thrive as a systems-minded, AI-native engineer, shipping real software with a product mindset. You embed with customer teams, diagnose root problems, and create AI-powered workflows at scale.

Qualifications

• Experience leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
• Proven ability to design and implement AI-native software in production environments
• Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Prioritize for user value, MVP iteration, and long-term scale
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Able to travel up to 30% to embed onsite and deliver where it matters

Responsibilities

• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams
• Deliver Production-ready solutions in agile end-to-end sprints
• Engineer with versatility across APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
• Influence platform: inform product strategy through field-tested insights and extensible code

Skills

AI integration

10+ years

Customer-facing

System architecture

Backend development

Frontend development

APIs REST/GraphQL

LangChain

Semantic Kernel

Prompt engineering

Vector databases

Observability

DevOps

Travel 30%

Tools

LangChain

Semantic Kernel

Vector DBs

REST/GraphQL APIs

AWS/Azure/GCP

CI/CD

Kubernetes

Job description

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team collaborates with strategic customers to shape enterprise AI. You own end-to-end, from backend services to LLM pipelines and frontend integrations, delivering scalable, production-ready builds in agile sprints.

You thrive as a systems-minded, AI-native engineer, shipping real software with a product mindset. You embed with customer teams, diagnose root problems, and create AI-powered workflows at scale.