Senior Forward Deployed AI Engineer - Remote

Servicenow; Greater London; Remote; GBP 130,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Senior Forward Deployed Software Engineer (FDSE) to own end-to-end deployments of AI-enabled solutions in customer environments. You will design backend services, LLM pipelines, and frontend integrations, delivering reference implementations for scalable GenAI in the enterprise.

You will travel up to 30% to embed onsite with customers, collaborate with field teams, and contribute to reusable assets and platform tooling that accelerate future engagements.

Qualifications

• 10+ years of software engineering, including 2+ years in customer-facing or embedded roles.
• Proven ability to design and implement AI-native software in production environments.
• Backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL).
• LLM tooling: LangChain, Semantic Kernel, prompt chaining, vector search.

Responsibilities

• Deliver production-ready solution in agile end-to-end sprints.
• Engineer with APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components.
• Operate with agility: integrate with legacy systems, ship safely at speed.
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers.
• Influence platform: inform product strategy through field-tested insights and extensible code.

Skills

Backend development

Frontend development

APIs (REST/GraphQL)

LLM tooling

Performance & observability

DevOps

Field readiness

Tools

LangChain

Semantic Kernel

Prompt chaining

Vector search

Job description

ServiceNow is seeking a Senior Forward Deployed Software Engineer (FDSE) to own end-to-end deployments of AI-enabled solutions in customer environments. You will design backend services, LLM pipelines, and frontend integrations, delivering reference implementations for scalable GenAI in the enterprise.

You will travel up to 30% to embed onsite with customers, collaborate with field teams, and contribute to reusable assets and platform tooling that accelerate future engagements.