Senior FM Operations Manager – Multi-Site Leadership

Elite People Ltd; Hagley; On-site; GBP 60,000 - 90,000; Full time

Job summary

Elite People Ltd is seeking an Operations Manager to lead end-to-end Hard FM services across multiple sites. You will drive safe, compliant delivery, manage field engineers and service desk, optimise resources, and ensure performance against SLAs and ISO standards.

You will develop operational strategies, lead teams, manage budgets, and sponsor continuous improvement, safety culture, and CAFM-based reporting to inform decisions and ensure first-time fixes and reliable service.

Qualifications

• Proven experience in Hard FM operations management.
• Experienced in managing multi-disciplinary teams.
• A full UK driving licence.
• 5+ years in operations, with 5+ years in senior leadership/management.
• Strong leadership, organisational, and communication skills.
• CAFM/CMMS system experience.

Responsibilities

• Provide team leadership and development for field engineers, technical team, and service desk; promote collaboration and high performance.
• Ensure effective communication and coordination between operational teams.
• Manage resource planning, capacity, rotas, absence and on-call arrangements.
• Conduct performance reviews and regular one-to-one meetings.
• Oversee operational efficiency; optimise processes to cut costs and improve productivity.
• Develop and implement operational strategies aligned with organisational goals.
• Manage budgets and procurement for equipment, ensuring quality and cost-effectiveness.
• Support recruitment, onboarding, training, and succession planning.
• Ensure UK qualifications are held and training kept up to date; promote safety culture.
• Investigate incidents and enforce corrective actions; support audits/inspections.
• Track KPIs and CAFM data; ensure SLA targets and first-time fix rates are met.

Skills

Hard FM operations

Multi-disciplinary teams

UK driving licence

Senior leadership

Leadership & communication

Tools

CAFM/CMMS

Job description

Elite People Ltd is seeking an Operations Manager to lead end-to-end Hard FM services across multiple sites. You will drive safe, compliant delivery, manage field engineers and service desk, optimise resources, and ensure performance against SLAs and ISO standards.

You will develop operational strategies, lead teams, manage budgets, and sponsor continuous improvement, safety culture, and CAFM-based reporting to inform decisions and ensure first-time fixes and reliable service.