Senior Floor Manager

Naylor's Equestrian Llp; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established retail company is seeking a Senior Floor Manager in Bristol to lead a team, drive sales, and enhance customer satisfaction. The successful candidate will leverage leadership skills in a fast-paced environment, ensuring team performance aligns with KPIs while offering exceptional customer service and employee support.

Benefits

Monthly discretionary bonus schemes

Company discount of 25% off

Wide range of internal development courses

Discounted Gym memberships at JD Gyms

Qualifications

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
• Passionate about retail and understanding of trends and competitors.
• Proven track record of achieving and exceeding sales targets.

Responsibilities

• Drive store sales through effective merchandising and team motivation.
• Monitoring KPIs like Sales, Conversion, and Units.
• Provide feedback and coaching to colleagues.

Skills

Leadership

Communication

Customer Service

Sales Management

Job description

Role overview:

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities:

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs.

• Drive store sales through effective merchandising, stock replenishment & team motivation.

• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.

• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.

• Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.

• Provide excellent customer service, addressing inquiries and resolving complaints professionally.

• Help manage day-to-day operations, including opening and closing procedures.

• Support cash management tasks, such as processing transactions and reconciling tills.

• Participate in hiring, onboarding, and training new employees.

• Provide feedback and coaching to colleagues to improve performance.

Role objectivesand KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.

• Drive all additionalKPIs including but not limited to Units, Conversion, ATV, UPT.

• Achieve upselling or cross-selling targets.

• Maintain a high Net Promotor Score.

• Ensure stock accuracy during store Audits.

• Ensure all new colleagues complete mandatory training required.

• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

• Assistin keeping operational costs within the allocatedbudget

Skills and Experience:

• Previoussupervisory or management experience in a fast-paced Retail/ Customer Facing environment

• Passionate about retail & hold a good understanding of the latest trends and our competitors

• Previousexperience of coaching and developing individuals

• Strong communicationskills

• Proven track recordof achieving and exceeding sales targets and KPI’s

• Keen eye for detail & commerciality. Previousexperience within visual merchandising would be advantageous

• Promote JD Group values to internal and external stakeholders

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes

• Company discount of 25% off a large number ofproducts in-store and online (JD Sports, Size?,Foot Patrol, Blacks, Millets, GO Outdoors)

• Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (TELUS Health)

• Access to digital health and well-being services through our benefits platform (TELUS Health)

• Health cash plans

• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

• Discounted Gym memberships at JD Gyms

• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

• Opportunities to volunteer and contribute to JD Foundation

• Employer engagement forums to help influence positive change

• Incremental Holiday Allowance