Senior Floor Host

Golf Fang Glasgow; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free golf at venues

50% off drinks

Stakeholder pension

Tip jar

Extra holiday days

Mental health support training

Job summary

Golf Fang Glasgow is seeking a Senior Floor Server to ensure guests receive the highest standard of service and have the best time. You will oversee floor servers to achieve sales targets and drive revenue, while leading training sessions on product knowledge, service, safety and venue information.

You will mentor the team in upsell techniques, customer care, and brand standards in a high-energy, busy environment, delivering memorable guest experiences across our venues.

Qualifications

• Experience in busy floor/waiting/host teams.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months floor/waiting/hosting experience.

Responsibilities

• Oversee floor servers to achieve sales targets and improve revenue.
• Hold regular training sessions to equip the team with product knowledge, customer service, safety and venue information.

Skills

Floor/Waiting/Host experience

Upsell techniques

Team motivation

Education

Food safety & hygiene qualifications

Personal License

Job description

SICKER THAN YO’ AVERAGE

About us

Golf Fang is where entertainment reaches a whole new level! As part of the Big Fang Collective, we are on a mission to change the way the UK enjoys itself! We’re a high-energy, immersive entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke, Throwies-Darts and arcades – making every visit unforgettable. That’s just the beginning! Our in-house food brands; Nothing Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs, keep our guests fuelled for the fun. Top it off with our signature cocktails, crafted by our talented bar team, and you’ve got the ultimate entertainment experience! We thrive on pushing boundaries and exploring what’s possible. If you’re ready to create jaw-dropping experiences and be part of something extraordinary,

About the role

As Senior Floor Server it is your role to make sure our guests receive the highest standard of service possible and have the best time! You will oversee floor servers to achieve sales target to improve revenue generation. You will hold regular training sessions with the team, ensuring that they are well equipped in product knowledge, customer service, safety and general venue information.

Essential

• Experience in working in a busy floor/waiting/host team.
• Knowledge and experience of upsell and team motivation techniques.
• At least 6 months floor/waiting/hosting experience

Desired

• Experience in high volume brand equivalent venues.
• Food safety and hygiene qualifications.
• Personal License.

Full training on brand values, products and service standards will be provided to any individual successful in this process.

Our Sicker Than Yo Average Offer

• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends
• Stakeholder pension scheme
• Tip jar
• Additional Holiday days for each complete year with us
• Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.