Reception Host

Golf Fang Birmingham; Highgate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free golf

Drinks discount

Pension scheme

Tip jar

Extra holidays

Mental health support

Job summary

Golf Fang Birmingham is seeking a Reception Host to warmly welcome guests and ensure the best start to their visit. You will help guests feel comfortable as they head to the golf course and manage crowd flow at the reception.

We value friendly, reliable team players with customer service experience. Full training on brand values and service standards will be provided.

Qualifications

• Experience in customer service is required.
• Strong communication skills with guests.
• Excellent time management and organisational abilities.
• Proficient with booking systems and mobile devices for drinks orders.
• Desirable: hosting or serving experience.
• Desirable: basic knowledge of bar products.
• Desirable: cash and payment card handling experience.

Responsibilities

• Welcome guests and ensure they have the best start to their experience.
• Manage the flow of guests playing golf and supervise the reception area.
• Communicate the course rules to guests and maintain order.

Skills

Customer service experience

Effective communicator

Time management & organisation

Booking systems & mobile devices

Job description

SICKER THAN YO' AVERAGE

About us

Golf Fang is where entertainment reaches a whole new level! As part of the Big Fang Collective, we are on a mission to change the way the UK enjoys itself! We're a high-energy, immersive entertainment venue filled with 18 mind-blowing golf holes, Big Fang karaoke, Throwies-Darts and arcades - making every visit unforgettable. That's just the beginning! Our in-house food brands; Nothing Cheezy, serving up next-level pizza, and Diggys, dishing out loaded hot dogs, keep our guests fuelled for the fun. Top it off with our signature cocktails, crafted by our talented bar team, and you've got the ultimate entertainment experience! We thrive on pushing boundaries and exploring what's possible.

About the role

As a Reception Host at Golf Fang, it is your role to welcome guests ensuring they have the best start to their experience! We want our guests to be comfortable and happy going onto the course. You will also manage the flow of guests playing golf and communicate the rules of the course!

Essential

• Customer service experience
• Effective communicator
• Effective time management and organisation skills
• PC literate with ability to use booking systems and mobile devices for drinks orders

Desired

• Previous experience in hosting or serving
• Basic knowledge of bar products
• Cash and payment card handling experience

Full training on brand values, products and service standards will be provided to any individual successful in this process.

Our sicker than yo' average offer

• Free golf and 50% off drinks at all venues for employees, along with great discounts for family and friends
• Stakeholder pension scheme
• Tip jar
• Additional Holiday days for each complete year with us
• Access to trained mental health first aiders across the business plus the opportunity to become trained yourself.