Senior Fleet & Customer Operations Leader

Bank of Ireland Group plc; Huntingdon; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

26 days annual leave

Pension contributions

Health insurance

Educational and professional support

Job summary

Bank of Ireland UK, via Marshall Leasing, seeks a Senior Manager, Customer Operations to lead customer services, fleet operations, purchasing, supplier partnerships, logistics and vehicle disposals. You will shape operational and commercial strategy while supporting around 350 corporate customers and 50 intermediaries managing approximately 17,000 vehicles.

You will work closely with the Managing Director, influence business performance, and lead talented teams through a growth period.

Qualifications

• Senior leadership experience in leasing, fleet management or related environment.
• Strong customer-focused approach with ability to balance strategic thinking and delivery.
• Excellent communication and relationship-building with stakeholders, customers and suppliers.

Responsibilities

• Lead customer operations and customer services teams to deliver outstanding outcomes for customers, drivers and colleagues.
• Drive operational excellence across fleet management activities including vehicle ordering, logistics, fines and vehicle charges administration, governance and compliance.
• Develop and deliver purchasing and supplier strategies with OEMs, dealers and service providers to secure value and service quality.
• Oversee vehicle disposal activities to maximise commercial returns while maintaining a positive customer experience.
• Partner with the Managing Director and senior stakeholders to support business growth, provide market insight and strengthen performance.

Job description

Bank of Ireland UK, via Marshall Leasing, seeks a Senior Manager, Customer Operations to lead customer services, fleet operations, purchasing, supplier partnerships, logistics and vehicle disposals. You will shape operational and commercial strategy while supporting around 350 corporate customers and 50 intermediaries managing approximately 17,000 vehicles.

You will work closely with the Managing Director, influence business performance, and lead talented teams through a growth period.