Senior Manager, Customer Operations & Fleet Strategy

Bank of Ireland; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

26 days annual leave

Excellent pension contributions

Hybrid working

Job summary

Marshall Leasing, part of Bank of Ireland UK, seeks a Senior Manager, Customer Operations to lead customer services, fleet operations, vehicle purchasing, supplier partnerships, logistics and vehicle disposals. You will help shape operational and commercial strategy for around 350 corporate customers and 50 intermediaries managing about 17,000 vehicles.

This hybrid role is based in Huntingdon with at least 8 days per month in-person.

Qualifications

• There are no specific qualifications or minimum educational requirements needed for this role.

Responsibilities

• Lead customer operations and customer services teams, creating a positive ethos focused on delivering excellent outcomes for customers, drivers and colleagues.
• Drive operational excellence across fleet management activities, including vehicle ordering, logistics, fines and vehicle charges administration, governance and compliance.
• Develop and deliver purchasing and supplier strategies, building strong relationships with OEMs, dealers and service providers to secure value and service quality.
• Be responsible for vehicle disposal activities, ensuring efficient processes that maximise commercial returns while maintaining a positive customer experience.
• Partner with the Managing Director and senior stakeholders to support business growth, provide market insight and strengthen operational and commercial performance.

Job description

Marshall Leasing, part of Bank of Ireland UK, seeks a Senior Manager, Customer Operations to lead customer services, fleet operations, vehicle purchasing, supplier partnerships, logistics and vehicle disposals. You will help shape operational and commercial strategy for around 350 corporate customers and 50 intermediaries managing about 17,000 vehicles.

This hybrid role is based in Huntingdon with at least 8 days per month in-person.