Senior Financial Crime Process Manager - Hybrid

Capital One (Europe) plc; Nottingham; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pension and performance‑dr

Holidays 25 days + buy 5

Private medical insurance

Enhanced parental leave

Job summary

Capital One Europe is seeking a Principal Associate Process Manager to own end-to-end Financial Crime processes, including Fraud, Disputes, AML, and Authorisations. You will define strategy, oversight, and continuous improvement across the portfolio, balancing regulatory requirements with customer outcomes.

You will lead cross-functional teams, shape process health metrics, and drive large-scale transformations in a hybrid Nottingham-based role.

Qualifications

• Proven process management experience in a regulated industry.
• Lean Six Sigma certification desirable.
• Ability to manage risk and design controls.

Responsibilities

• Design and own end-to-end process health across Financial Crime domains.
• Lead risk and control governance and regulatory compliance.
• Drive structured, data-driven improvements and large-scale transformations.
• Oversee issue management, governance, and root-cause analysis.

Skills

Process Management

Risk & Control

Structured Problem Solving

Cross-Functional Collaboration

Operational Attention

Education

Lean Six Sigma Certification

Job description

Capital One Europe is seeking a Principal Associate Process Manager to own end-to-end Financial Crime processes, including Fraud, Disputes, AML, and Authorisations. You will define strategy, oversight, and continuous improvement across the portfolio, balancing regulatory requirements with customer outcomes.

You will lead cross-functional teams, shape process health metrics, and drive large-scale transformations in a hybrid Nottingham-based role.