Senior Field Technical Trainer – Shutters & Access Systems

TXM Recruit; Stevenage; On-site; GBP 56,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Matched contribution Pension scheme of

Private Medical: Individual

Health Cash Plan & Life Assurance

Electric Vehicle (Lease Scheme)

Refer a Friend reward scheme

Cycle to Work Scheme

Discounts, vouchers, and financial aid

Funded Training Sponsorship Scheme

Job summary

TXM Recruit is seeking an experienced field-based Technical Trainer to support shutters, gates and secure systems, with a training facility near Stevenage. Travel across the UK with occasional overnights will be required.

The role involves acting as the technical escalation point, diagnosing faults, and delivering practical and classroom-based training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.

Qualifications

• Requires substantial hands-on experience in automatic doors, shutters, gates or related engineering; industry qualifications or certifications are desirable, including 18th Edition.
• Teaching/training qualifications are desirable and beneficial for this role.

Responsibilities

• Act as the main technical escalation point for shutters, gates, doors, barriers and secure systems, providing remote and on-site fault-finding support.
• Diagnose complex mechanical, electrical and control-system faults, improving first-time fixes and reducing repeat visits and incorrect parts ordering.
• Design and deliver practical and classroom-based technical training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.
• Cover automatic doors, roller shutters, industrial/high-speed doors, sectional doors, automated gates, barriers, loading bays and access-control systems.
• Provide technical input into quotations, estimates, BERs and dilapidation works, ensuring labour, materials, access and risks are accurately assessed.
• Ensure technical advice and training meet relevant legislation, BS/EN standards, manufacturer requirements and safe systems of work.
• Analyse repeat faults, callbacks and technical issues to identify training needs and improve first-time fix, service quality and asset uptime.
• Act as a technical contact for clients, FM teams, manufacturers and suppliers, explaining technical findings and recommending solutions.

Skills

Hands-on experience in automatic doors

Fault diagnosis & troubleshooting

Technical training & delivery

Customer liaison & communication

Education

Industry qualifications/certifications (e.g., 18th Edition)

Job description

TXM Recruit is seeking an experienced field-based Technical Trainer to support shutters, gates and secure systems, with a training facility near Stevenage. Travel across the UK with occasional overnights will be required.

The role involves acting as the technical escalation point, diagnosing faults, and delivering practical and classroom-based training for engineers and Managing Engineers, including fault diagnosis, triage and safe working practices.