Senior Technical Specialist & Trainer - Shutters & Secure
Arcus FM Limited.
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Benefits offered by this job
Job summary
Arcus FM Limited, a leading facilities management provider in the UK, is seeking an experienced Technical Specialist & Trainer to serve as the go-to expert for Shutters, Gates & Secure division. You will support engineers with remote and on-site diagnostics and develop capability through structured training.
The role focuses on improving first-time fix rates, compliance with standards, and stakeholder engagement with clients and manufacturers.
Qualifications
- Extensive hands-on experience with automatic doors and shutters.
- Experience with gates, barriers and access control systems.
- Strong electrical and mechanical diagnostics.
- Full UK driving licence.
- BS EN 16005/BS EN 12453 knowledge.
Responsibilities
- Act as senior escalation point for complex technical issues across shutters, doors, gates, barriers and access control systems.
- Provide remote and on-site diagnostic support to engineers and operational teams.
- Develop and embed a consistent technical triage process to improve fault diagnosis and resolution.
- Design and deliver technical training programmes for engineers and Managing Engineers.
- Create and maintain technical guidance, SOPs, bulletins and training materials.
Skills
Education
Job description
Arcus FM Limited, a leading facilities management provider in the UK, is seeking an experienced Technical Specialist & Trainer to serve as the go-to expert for Shutters, Gates & Secure division. You will support engineers with remote and on-site diagnostics and develop capability through structured training.
The role focuses on improving first-time fix rates, compliance with standards, and stakeholder engagement with clients and manufacturers.
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