Senior Field Service Engineer - Robotic Surgery Systems

Intuitive; Southampton; On-site; GBP 45,000 - 75,000; Full time

Job summary

Intuitive Surgical is seeking a Field Service Engineer in the United Kingdom to manage customer technical relations post-sale across Intuitive products within an assigned territory. You will work independently, handle escalations, and maintain expectations with customers and internal teams.

The role requires a college degree in applied science/engineering, 5–10 years of field service experience in the medical device sector, and strong communication skills. Domestic travel up to 25% is expected.

Qualifications

• Bachelor's degree in applied science or engineering preferred.
• 5-10 years of experience as a Field Service Engineer in medical devices.
• Strong written and verbal communication skills.
• Travel up to 25% is required.

Responsibilities

• Serve as senior da Vinci surgical technical expert across system platforms.
• Coordinate installation planning with customers and site readiness.
• Schedule and manage planned and unplanned customer appointments to maximize uptime.
• Troubleshoot complex electro-mechanical systems independently and provide solutions.
• Support product training and feedback to Product Support/Engineering teams.
• Assist with service contracts, spare parts, and documentation management.
• Engage in renewal discussions by presenting service value propositions.

Skills

Field Service Engineering

Medical devices

OR protocol

Customer relations

Training delivery

Troubleshooting

Education

College degree in applied science/engineering

Job description

Intuitive Surgical is seeking a Field Service Engineer in the United Kingdom to manage customer technical relations post-sale across Intuitive products within an assigned territory. You will work independently, handle escalations, and maintain expectations with customers and internal teams.

The role requires a college degree in applied science/engineering, 5–10 years of field service experience in the medical device sector, and strong communication skills. Domestic travel up to 25% is expected.