Senior Field Application Engineer

Rise Technical; Crawley; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

36 days holiday

Bonus

Travel

Private medical insurance

Pension

More benefits

Job summary

Rise Technical is seeking an experienced engineering leader to own EMEA customer success, leading a growing technical team and driving high-value business across Europe. The role is Crawley-based with hybrid work (3 days per week) and involves guiding engineering solutions for LCD displays, HMI hardware and embedded systems.

You will act as the primary engineering contact for the region, collaborating with sales, customers and internal stakeholders to deliver innovative technical solutions,

Qualifications

• Experience with LCD display technologies
• Strong knowledge of HMI hardware and related technologies
• Background in embedded systems using x86 and ARM architectures
• Experience with Linux, Windows and/or Android environments
• Customer-focused with excellent stakeholder management skills
• Previous leadership or team management experience desirable

Responsibilities

• Lead engineering support for EMEA customers across standard and custom projects
• Provide pre-sales technical support, demonstrations and solution development
• Drive customer retention and support product lifecycle management activities
• Manage engineering projects, forecasting and technical documentation
• Develop, mentor and grow the Field Application Engineering team
• Support the sales function to achieve a high RFQ win rate

Skills

LCD display tech

HMI hardware

Embedded systems

Linux/Windows/Android

Stakeholder mgmt

Leadership

Job description

£65,000 – £75,000 + 36 Days Holiday + Bonus + Travel + Private Medical Insurance + Pension + More Benefits

Crawley – Hybrid (3 days per week)

Are you an experienced engineering leader with a strong background in LCD displays, HMI solutions and embedded systems, looking to take ownership of EMEA customer success, lead a growing technical team, and play a pivotal role in securing high-value business across Europe?

This is an exciting opportunity to join a global technology business at the forefront of display, HMI and embedded solutions. Working across multiple international teams, you will take responsibility for supporting existing customers, driving engineering excellence and helping secure new business opportunities throughout the EMEA region.

In this customer-facing leadership position, you will act as the primary engineering contact for the region, supporting both standard and custom projects. You will work closely with sales teams, customers and internal stakeholders to deliver innovative technical solutions, improve customer retention and maximise project success.

The ideal candidate will have strong technical expertise across LCD displays, HMI hardware and embedded systems, combined with proven leadership skills and a customer-first approach. This role offers extensive international exposure, the opportunity to build and develop an FAE team, and genuine influence over the future growth of the business.

The Role:

• Lead engineering support for EMEA customers across standard and custom projects
• Provide pre-sales technical support, demonstrations and solution development
• Drive customer retention and support product lifecycle management activities
• Manage engineering projects, forecasting and technical documentation
• Develop, mentor and grow the Field Application Engineering team
• Support the sales function to achieve a high RFQ win rate

The Person:

• Experience with LCD display technologies
• Strong knowledge of HMI hardware and related technologies
• Background in embedded systems using x86 and ARM architectures
• Experience with Linux, Windows and/or Android environments
• Customer-focused with excellent stakeholder management skills
• Previous leadership or team management experience desirable