Senior Facilities Manager

The Crown Estate; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

The Crown Estate seeks a proactive Senior Facilities Manager to oversee a team, ensuring quality services within managed properties. The role emphasizes leadership, operational efficiency, and commitment to sustainability, supporting the estate's strategic goals while creating inclusive spaces.

Benefits

Flexible working

Competitive salary and pension

Performance-related bonus

Private healthcare

Life and critical illness cover

28 days holiday with an option to buy more

Shopping discounts

Qualifications

• Minimum 7 years facilities management experience in a property or corporate environment.
• Experience in managing small teams and mentoring.
• Strong stakeholder engagement with a customer-first mindset.

Responsibilities

• Lead a team of Facilities Managers ensuring exceptional operational services.
• Oversee compliance and drive operational excellence across managed properties.
• Manage service partner relationships and financial performance.

Skills

Facilities management experience

Leadership skills

Communication skills

Technical knowledge

Organised and results-driven

Commitment to safety and sustainability

Education

IWFM Level 3 or equivalent

IOSH Managing Safely

NEBOSH or Associate RICS/MIWFM

Job description

Advert Close date: Monday 30th June 2025

Senior Facilities Manager at The Crown Estate

Purpose of Role

We’re looking for a proactive and people-focused Senior Facilities Manager (SFM) to lead a team of Facilities Managers and ensure the delivery of exceptional operational services across a portfolio of managed properties. This is a key leadership role that combines team development, operational excellence, and customer satisfaction to support The Crown Estate’s strategic goals, including our commitment to sustainability and safety.

Context of Opportunity / Main Accountabilities

As a Senior Facilities Manager, you will:

• Lead and develop a team of Facilities Managers, ensuring they are supported, trained, and empowered to deliver high standards of service.
• Champion a safety-first culture, overseeing compliance, fire safety, and risk management across your portfolio.
• Drive operational excellence, ensuring hard and soft services are delivered to best-in-class standards and aligned with customer expectations.
• Act as a key stakeholder across multiple business units, collaborating with internal teams and external service partners to deliver shared goals.
• Support innovation and continuous improvement, contributing to estate-wide initiatives that enhance customer experience and operational efficiency.
• Manage service partner relationships, attend KPI/SLA reviews, and act as an escalation point for your team.
• Oversee financial performance, including service charge budgeting, purchase orders, and variance reporting.
• Lead incident response and disaster planning, acting as Duty Manager on a rotational basis and supporting health and safety investigations.
• Support The Crown Estate’s net zero carbon goals, focusing on building-level sustainability initiatives and contractor compliance.

Most Important Skills-Based Requirements

• Extensive facilities management experience (minimum 7 years), ideally in a property or corporate FM environment.
• Strong leadership and line management skills, with experience managing small teams and mentoring others.
• Excellent communication and stakeholder engagement skills, with a customer-first mindset.
• Technical knowledge of mechanical and electrical systems, building services, and contractor management.
• Qualifications including IWFM Level 3 (or equivalent), IOSH Managing Safely, and ideally NEBOSH or Associate RICS/MIWFM.
• A proactive, organised, and results-driven approach, with the ability to manage multiple priorities and drive change.
• A commitment to safety, sustainability, and continuous improvement, aligned with The Crown Estate’s values.

Why Join Us?

At The Crown Estate, we’re committed to creating inclusive, sustainable, and thriving places. You’ll be part of a purpose-led organisation that values integrity, innovation, and collaboration. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.

Our Offering / benefits:

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on [e-mail]