Senior Facilities Manager

ISS; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A world-leading facility management company seeks a Senior Facilities Manager to oversee service delivery in London. The role requires strong project management skills and stakeholder engagement to drive contractual compliance and enhance client satisfaction. Ideal candidates will hold a degree, relevant certifications, and have experience in a large office setting.

Qualifications

• Degree and NEBOSH qualification required.
• Experience managing a large HQ building.
• Demonstrable experience in a large office environment.

Responsibilities

• Oversee contract delivery and ensure compliance with performance metrics.
• Coordinate facilities-related activities with delivery partners.
• Drive continuous improvement and maintain strong client relationships.

Skills

Project execution

Risk management

Stakeholder management

Process and control understanding

Education

Degree qualification

NEBOSH Certificate

BIFM qualification

Job description

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Senior Facilities Manager

As the Senior Facilities Manager, your role is pivotal in fulfilling ISS's vision of becoming the world's greatest service organisation.

In this role, you will encourage your team to deliver exceptional service that aligns with our clients' objectives, particularly within the client contract in London.

Here, you'll oversee all aspects of service delivery at the London HQ office, collaborating with ISS local teams, client FM partners, and our supply chain to ensure seamless FM operations and customer satisfaction.

Join us in driving excellence and making a meaningful impact on the workplace experience for our clients.

Key Responsibilities

• Take full responsibility for contract delivery, driving excellence in performance, compliance, conformance, and continuous improvement at the London HQ and Leatherhead office.
• Lead with a partnership vision focused on delivering value to all client stakeholders, supporting and contributing to the organisation's strategic goals across its real estate platform.
• Represent Facilities Delivery within the office, taking control and ownership of all facilities-related activities, acting as an agent of the client, and coordinating with ISS and third-party delivery partners to meet client needs.
• Ensure compliance with contract deliverables, performance metrics, KPIs, reporting, and shared objectives with the client team.
• Possess thorough knowledge of the Office Services function and the supply chain network.

Professional and Personal Competencies/Qualifications

• Degree qualification.
• NEBOSH Certificate.
• BIFM qualification or significant industry experience.
• Experience managing a large HQ building.
• Demonstrable experience working in a large office environment.
• Experience in project execution, risk management, and real estate activities.
• Prior experience in client-facing roles and senior stakeholder management.
• Strong understanding of process and control within a commercial environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience by working closely with our clients daily.

Through innovative solutions, high standards, and dedicated people, we help our customers achieve their goals—whether in hospitals, businesses, or airports. ISS is committed to responsible business practices. Our passion is people.

We offer a challenging and exciting career in an organization that values development, growth, and making a difference.

ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity fosters a creative, productive, and happy workplace.