Senior Facilities Manager

JLL; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join JLL as a Senior Facilities Manager in London, overseeing daily facilities management activities across multiple client sites. This key role involves ensuring client satisfaction, managing all hard and soft services, and fostering strong relationships with stakeholders. The successful candidate will possess experience in total facilities management, financial oversight, and effective communication skills. You’ll be part of a diverse team committed to your professional growth and success.

Benefits

Inclusive culture

Total Rewards program

Qualifications

• Proven experience in total FM services and project management.
• Strong ability to manage supply partners and client relationships.
• Capable of adhering to deadlines in a fast-paced environment.

Responsibilities

• Oversee day to day FM activities across multiple sites.
• Ensure compliance with client policies and best practices.
• Develop and maintain relationships with key stakeholders.

Skills

Client relationship management

Financial management

Project management

Communication

Leadership

Education

Degree in property, facilities operations or engineering

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facilities Manager

Job Summary

An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity at our client’s office working closely with a team across 4 sites in ensuring the JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, overseeing and supporting project works, financial management and leading the JLL team.

What this job involves

Promoting high level of satisfaction among client users by promptly responding to their service requirements.

Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery

Responsible for PPM Schedules, Task System, EHS and Quality Compliance

Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.

Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks

Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high-quality service

Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers

Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager

Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Experienced in the management of total FM services, preferably with some project management experience

Able to demonstrate a proven track record of managing supply partners

Able to build and maintain strong client relationships

Experienced in financial management and budgeting while identifying cost savings/avoidance

Advanced in Microsoft Office (Excel, Word, and Outlook)

An excellent communicator including presentation and negotiation skills

Able to manage multiple projects and priorities

Able to network at all levels within the organization

Flexible and adaptable to changing business requirements is a perquisite for this role

Able to display initiative, confidence and professionalism in all dealings

Experienced delivering combined services facilities management contract in a client site

Degree qualified, preferably in property, facilities operations or engineering

Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.

Strong written and verbal English as a second language

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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