Senior Facilities Manager

JLL; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Facilities Manager to oversee premier commercial properties in London's vibrant business district. This role offers a unique opportunity to lead facilities management, ensuring exceptional operational and customer services that meet industry benchmarks. As the 'Ambassador' for the firm, you will build strong relationships with tenants and stakeholders, manage on-site teams, and implement best practices across various FM areas. If you are a resilient leader with a passion for enhancing workplace environments, this position is perfect for you.

Qualifications

• Proven track record in facilities management within a commercial setting.
• Strong leadership and customer service orientation.

Responsibilities

• Oversee operations at Merchant Square Estate and 1 Kingdom Street.
• Lead on-site FM team to deliver high service standards.

Skills

Management experience in a high-profile commercial environment

Excellent customer service and leadership skills

Strong understanding of building design and management

Experience managing budgets and large projects

Relevant certifications like NEBOSH/IOSH

Resilient and capable of working under pressure

Job description

Join to apply for the Senior Facilities Manager role at JLL

JLL is recruiting an exceptional Senior Facilities Manager to oversee operations at the Merchant Square Estate, along with General Manager responsibilities at 1 Kingdom Street, London. This role offers a unique opportunity to lead facilities management of premier commercial properties in London's dynamic business district.

This role will focus on delivering top-tier operational and customer services, ensuring facilities services meet JLL's standards and industry benchmarks. Acting as the 'Ambassador' for JLL and the building owners, the role involves maintaining and enhancing the property's reputation as a top workplace, building strong relationships with tenants and stakeholders.

Leading an on-site FM team, the Senior Facilities Manager will handle key client and tenant issues, collaborating with property managers, surveyors, and accountants. This position provides a significant impact opportunity in a prestigious London location.

Key Responsibilities and Deliverables

Client Service

• Understand client objectives and instructions regarding the property.
• Assist in client reporting on operational issues and customer relations.
• Lead client interactions to establish and enhance brand image.
• Maintain strategic oversight of instructions.

Customer Experience

• Develop and manage property strategies to deliver high customer service standards.
• Engage regularly with occupier representatives to understand their needs.
• Manage on-site service teams to ensure customer satisfaction and minimize service interruptions.
• Conduct and respond to occupier surveys to improve satisfaction.

Operations Management

• Lead and develop the on-site FM team to deliver high service standards.
• Ensure KPIs are met and services are delivered excellently.
• Implement best practices across all FM areas, including financial management, procurement, health and safety, and environmental policies.
• Coordinate major works and minor planned maintenance.
• Maintain emergency and incident plans.

Key Skills

• Management experience in a high-profile commercial environment.
• Excellent customer service and leadership skills.
• Strong understanding of building design and management.
• Experience managing budgets and large projects.
• Relevant certifications like NEBOSH/IOSH are preferable.
• Resilient, accountable, and capable of working under pressure.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: General Business and Engineering