Senior Facilities Manager

Hartnell Taylor Cook; City Of London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Facilities Manager to join their dynamic team in London. This role offers the opportunity to manage high-profile properties and ensure the highest standards of service delivery. The ideal candidate will possess a strong background in facilities management, excellent communication skills, and a proactive approach to problem-solving. You will work closely with property managers and junior team members, fostering a collaborative environment while ensuring compliance with health and safety regulations. Join a forward-thinking company that values innovation and teamwork, where your contributions will make a significant impact on client satisfaction and operational excellence.

Benefits

25 days annual leave plus bank holidays

Mobile telephone

Laptop

Auto enrolment pension scheme

Life insurance 4 x salary

Flexible benefits including health cash plan

Employee Assistance Program

Professional subscription/fees

Continuing Professional Development

Qualifications

• Proven track record in facilities management and client relationship management.
• Strong understanding of health and safety compliance and environmental management.

Responsibilities

• Maintain partnerships with property managers and ensure efficient property management.
• Monitor site activities and manage compliance with health and safety regulations.
• Support junior staff and ensure effective communication across teams.

Skills

Facilities Management

Client Relationship Management

Health and Safety Compliance

Environmental Management

Communication Skills

Contract Management

Team Leadership

Problem Solving

Education

NEBOSH Qualification

Diploma in Risk Management

Tools

CAFM Systems

Elogs

S2 Riskwise

Job description

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Talent Manager @ Hartnell Taylor Cook | Commercial Property Consultancy

PROPERTY AND ASSET MANAGEMENT – LONDON

Hartnell Taylor Cook LLP offer a comprehensive property and asset management service and our approach offers the best possible prospect for our clients. Individually and collectively we take pride in delivering a first class service and we do this by taking a detailed and integrated approach to property management, facilities management and accounting.

The Property & Asset Management team are hiring an experienced Senior Facilities Manager, to work within the London team on the assets of our high profile client base, working from our Covent Garden offices. We are seeking an individual with a desire to use their existing experience and skills whilst becoming a committed part of the successful HTC brand and management ethos. Seeking new ways to improve and innovate existing delivery should always be a priority.

Hartnell Taylor Cook Facilities Management team is driven by a passion for doing the job to the highest standards, with a shared vision and the ability to work cooperatively, consistently and in a determined fashion. HTC FM are strong on communication and, in working in partnership with Property Managers, aim to provide the best level of service. Having an equal voice in decision making, and on how each asset is managed, is crucial to this.

Support for junior members of the FM team also forms a key part to the role; ensuring that Coordinators have the correct flow of information from all parts of the business to ensure systems run effectively.

The role of a Senior Facilities Manager requires a high level of organisation as well as an ability to operate as part of a team. This hands on role brings responsibility and overall accountability for the day to day operation of our managed portfolio. Your key responsibility will be to ensure that each asset is managed to the highest standards including the FM activities of both our in house team and the activities of service partners and contractors. The candidate will need to be a good communicator, be self-motivated and have a good eye for detail whist embracing the strong techniques and delivery that HTC are proud of.

Key Responsibilities:

• To maintain a strong partnership with the property managers, ensuring regular meetings take place and all support mechanisms are in place for efficient and consistent property management of the asset.
• Fully embrace our use of Elogs and S2 Riskwise CAFM systems. This is fundamental to the role and way we wish to approach Facilities Management.
• Ensure all asset hard and soft services are specified correctly, tendered and in place to meet any operational need.
• To develop and maintain a positive image of the Asset.
• To monitor all activities relating to the site(s), reporting and taking action as appropriate.
• Regular inspections of the building fabric and hard and soft services.
• To work with key stakeholders to ensure a maintenance and repair programme is in place.
• To compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
• To liaise with tenants and deal with any operational queries they might have.
• To attend tenants’ meetings with and without the surveying team.
• To be responsible for Health and Safety, compliance and risk management on site, along with associated records.
• To be responsible for environmental management on site, in compliance with policy.
• To organise fire and other safety evacuations and arrange an emergency plan.
• To liaise with local authorities as appropriate.
• To proactively manage risk and deal with insurance issues on site.
• To ensure the property achieves the KPIs set by the client, in conjunction with other stakeholders.
• To manage major work programmes on site, acting as the liaison point for all parties involved.
• To produce regular reports to operational team, as required.
• Ensure procurement is carried out in line with company policy.
• Inform your line manager of any issues in service delivery, either internal or through supplier so as these can be addressed at the required level.
• Develop and review at appropriate intervals suitable management procedures for individual buildings to include but not limited to Occupiers Handbook, Contractor Rule etc.
• Assist with management of onsite staff including building managers, site receptionists and security guards- where applicable.
• Excellent interpersonal skills

Skills and Experience:

• A proven track record in facilities management, responsibility for on-site staff and ensuring business operational and financial targets are met.
• Experience of offices and retail property is essential. Experience of development sites, and public body sites would be helpful.
• Constantly updating knowledge of legislation relating to facilities management.
• Able to build and maintain client relationships.
• Confidence in meeting any (internal and external) and resolving performance needs.
• Understand the client’s investment objectives.
• Able to build and maintain tenant/customer relationships.
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements and ensuring that the service charge budget is prepared in advance.
• A good understanding of contracts and procurement.
• Be able to specify services, tender contracts and select service providers.
• Understand how property is constructed and how ‘plant’ works.
• Know and be able to apply legislation and policies relating to Environmental protection.
• Familiar with CAFM and popular accountancy/invoicing software.
• Show a confident approach and strong interpersonal skills. Solid communication skills both orally and written to ensure a professional approach to all situations.
• Ability to work independently and resolve issues using knowledge and experience.
• Proactive in supporting junior members of staff and offering guidance to the team on best practice.
• Have a strong work ethic and take ‘ownership’ of the role.
• Hold a NEBOSH qualification or be willing to work towards.
• To be willing to work towards a Diploma in Risk Management.

What we can offer you:

• 25 days annual leave, plus bank holidays
• Mobile telephone
• Laptop
• Auto enrolment pension scheme (5% Employee, 4% Employer)
• Life insurance 4 x salary
• Flexible benefits including health cash plan, Holiday purchase, Cycle to work, gym and retail discounts
• Employee Assistance Program
• Professional subscription/fees
• Continuing Professional Development

HTC’s values:

We've put our heart and soul into the work that we do and approach each project with excitement. We love to make a difference, exceeding expectations and creating solutions through innovation.

A Agile:

Putting our clients first requires us to fit around them. We offer holistic solutions rather than a one-size-fits-all approach. We are not a big corporate machine with lots of processes, we think smart and act fast. Our customer service is at the core of everything we do.

We’re a friendly bunch, and believe we create excellent results through teamwork and open dialogue, both internally and externally. We listen and talk with our clients about their needs, desires and challenges. We also like to take time out of the day to day and step back to celebrate our achievements together.

We believe relationships are built through honesty, integrity, transparency and inclusion. We don’t just talk a good game – we strive to deliver. Our professional team will put our clients right at the heart of our business. We can be trusted and relied upon by our clients to provide solutions for customer success.

Hartnell Taylor Cook is an equal opportunity employer and is fully committed to a policy of treating all of its employees and job applicants equally. Our Equality & Diversity policy is available on request.

If you wish to send your CV or require further information on the vacancy then please contact Kate Davis, Talent Manager: Email: [e-mail]

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management
• Industries: Real Estate and Facilities Services