Senior Facilities Management & Client Strategy Lead

Avison Young │ UK; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Avison Young UK is seeking an experienced Facilities/FM leader to manage client relationships, lead a national team, and oversee supplier performance. This role involves driving service improvements, governance, and operational resilience across multiple sites in the UK.

You will report to the Client Director, conduct performance reviews, and contribute to strategic initiatives, ensuring contracts meet KPIs and budget targets. Regular travel to sites is expected.

Qualifications

• 10 years’ experience in a similar role.
• Strong background managing FM solutions for clients.
• Proficient with operational data sets and CAFM tools.

Responsibilities

• Deliver KPIs, SLAs and service targets aligned with client expectations.
• Act as trusted advisor with regular engagement and performance reviews.
• Lead supplier performance reviews and ensure value for money.

Skills

Client Management

Team Leadership

Supplier Management

Performance Reporting

Education

IOSH qualification

IWFM membership

Tools

CAFM systems

Data analytics

Job description

Avison Young UK is seeking an experienced Facilities/FM leader to manage client relationships, lead a national team, and oversee supplier performance. This role involves driving service improvements, governance, and operational resilience across multiple sites in the UK.

You will report to the Client Director, conduct performance reviews, and contribute to strategic initiatives, ensuring contracts meet KPIs and budget targets. Regular travel to sites is expected.