Senior Events Manager

TN United Kingdom; Belfast; On-site; GBP 33,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic leader for their Hotel Events Team. This full-time role at a luxury hotel offers the chance to work in a supportive environment where your contributions will be valued. You will manage the Events department, ensuring exceptional service and guest satisfaction while also driving sales and operational efficiency. With a commitment to employee development and a range of benefits, this position promises a fulfilling career path in a vibrant and rewarding industry.

Benefits

Free Staff Meals

Employee Discounts

29 Days Holiday Plus Birthday

Opportunities for Career Progression

Qualifications

• Previous sales/management experience in Hospitality is preferred.
• Exceptional attention to detail and ability to work under pressure.

Responsibilities

• Lead the Events team ensuring efficient operation and excellent service.
• Communicate effectively with clients and maintain strong relationships.
• Ensure compliance with health, safety, and licensing regulations.

Skills

Managerial Skills

Operational Skills

Hospitality Skills

Communication Skills

Customer Care

Numeracy Skills

IT Skills

Attention to Detail

Sales Experience

Education

Right to Work in the United Kingdom

Good Command of English Language

Job description

Social network you want to login/join with:

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to lead our busy Hotel Events Team at the exclusive Europa Hotel

Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks)

The rate of pay for this full-time position starts from £33,250.00 per annum

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer

About The Role

About the Role

To assist with the management of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To take responsibility for the effective leadership of the Events employees in the absence of the Events Manager, to ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.

2. To communicate to relevant Managers full details of business for the following week and all client requirements. To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.

3. To liaise with customers face-to-face, via email, telephone and through website enquiries.

4. Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable

5. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

6. To create reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.

7. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

8. To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

9. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

10. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

11. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

12. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

13. Any other duties as required by management

About You

We would love you to have similar previous experience ideally gained within the hospitality/tourism sector

Skills Needed

Managerial / Operational, Hospitality

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to lead our busy Hotel Events Team at the exclusive Europa Hotel

Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work mainly office hours Monday- Friday (35 hours excluding breaks)

The rate of pay for this full-time position starts from £33,250.00 per annum

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer

About The Role

About the Role

To assist with the management of the Events department for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To take responsibility for the effective leadership of the Events employees in the absence of the Events Manager, to ensure the efficient operation of selling conference & banqueting bookings and the delivery of Hastings service standards.

2. To communicate to relevant Managers full details of business for the following week and all client requirements. To keep the Food and Beverage Teams updated on a daily basis of any last minute business and amendments to the weekly function sheet.

3. To liaise with customers face-to-face, via email, telephone and through website enquiries.

4. Contributing to achieving the overall departmental sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling & increasing revenue streams where applicable

5. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

6. To create reports for Business Development Meetings and have a sound knowledge of business on the books, current trends in conference and banqueting business sectors such as weddings, functions and conferences.

7. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

8. To ensure all Events employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

9. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

10. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

11. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

12. To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

13. Any other duties as required by management

About You

We would love you to have similar previous experience ideally gained within the hospitality/tourism sector

Skills Needed

Managerial / Operational, Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Desired Criteria

• Previous sales/management experience in Hospitality

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Previous sales/events experience
• Excellent communication, numeracy and IT skills
• Excellent customer care experience
• Exceptional attention to detail
• Ability to work under pressure and to deadlines and be a team player

Closing DateSunday 11th May, 2025