Senior ER Advisor

Sodexo Group; Eccles; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Job summary

Sodexo Group is seeking a confident Senior ER Advisor to join our ER Services team in the Salford area. You will provide remote ER guidance to managers across multiple sites, support investigations and absence matters, and help ensure compliance and timely case progression.

You will maintain secure records, stay up to date with employment law, and work with HR Services to log and resolve cases efficiently. CIPD qualification is preferred.

Qualifications

• Experience providing remote ER support across multiple sites.
• Strong understanding of employment legislation and HR policies.
• Clear, confident communication written and verbal.
• Ability to juggle a high‑volume caseload and stay organized.

Responsibilities

• Giving managers compliant ER guidance on disciplinary, grievance, absence, investigations and casework.
• Handling escalated queries from HR Services and logging in the CSM system.
• Helping managers prepare for meetings and follow processes.
• Producing invite and outcome letters with ER Specialists when needed.
• Supporting TUPE processes and transfers.

Skills

ER guidance

Remote support

Communication skills

Problem solving

HR knowledge

Education

CIPD qualification

Tools

SAP HR

CRM

Job description

The following content displays a map of the jobs location - Salford

We’re looking for a confident and people‑focused Senior ER Advisor to join our ER Services team. If you enjoy helping managers navigate tricky situations, keeping things fair and compliant, and making a real difference to how people experience work, this role is for you.

You’ll be the go‑to expert for ER advice across a multi‑site operation, supporting managers remotely with clear, practical guidance on everything from investigations and grievances to absence, suspensions and TUPE. You’ll also play a key part in keeping our processes running smoothly and ensuring cases move at pace.

Key Responsibilities:

• Giving managers straightforward, compliant ER guidance on disciplinary, grievance, absence, investigations and general casework.
• Handling escalated queries from HR Services and logging everything accurately in the CSM system.
• Helping managers prepare for meetings, understand their responsibilities and follow the right process.
• Producing accurate invite and outcome letters, checking details with ER Specialists when needed.
• Supporting TUPE processes and working with the wider team to keep transfers on track.
• Facilitating mediation sessions to help resolve workplace issues.
• Keeping a close eye on suspension cases to minimise cost and ensure timely progress.
• Completing redundancy calculations and supporting the admin that goes with them.
• Staying up to date with employment law, policy changes and segment‑specific requirements.
• Pitching in with other HR Services teams during busy periods or project work.
• Maintaining secure, accurate records in line with data protection requirements.
• Experience providing remote ER support across multiple sites.
• Strong understanding of employment legislation and HR policies.
• The ability to juggle a high‑volume caseload while staying organised and calm.
• Clear, confident communication written and verbal.
• A practical, problem‑solving mindset and a customer‑focused approach.
• Experience in a Shared Service or busy HR environment.
• Knowledge of HR systems like SAP HR or CRM.
• Experience working in unionised environments, including settlement agreements or Employment Tribunals.
• Some understanding of restructuring, mobilisation and TUPE.
• CIPD qualification (or working towards it).

Sodexo’s Transversal segment is a central pillar of our organisation, bringing together the core enabling functions that support every part of the business. This segment includes our HR, Finance, Communications and other specialist teams that provide the strategic guidance, governance, and expertise needed to drive operational excellence. Working within Transversal means contributing to the foundations that allow Sodexo to succeed - from shaping our people strategy and managing financial performance to strengthening internal processes and ensuring we deliver on our commitments. It’s a collaborative, high‑impact environment where your work influences the success of the entire organisation.

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.