ER Advisor

Sodexo Group; Salford; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Sodexo's Employee Relations Services team in Salford is seeking a confident and well-organised ER Advisor to provide practical, compliant advice to line managers on a wide range of ER matters and support the delivery of ER and TUPE processes.

You will advise on informal and formal cases, log actions in the CSM system, assist with letters and case documentation, escalate complex issues to ER Specialists, and help managers prepare for ER meetings while ensuring data protection and accurate records.

Qualifications

• Able to provide remote ER support for a multi-site operation.
• Experience of providing HR advice in line with relevant policies and legislation.
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines.
• Excellent verbal and written skills. The ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner.
• Ability to meet deadlines under pressure.
• Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions.
• Pro- active and practical approach to problem solving.
• Strong understanding and respect for confidentiality.
• Good working knowledge of current employment legislation and its application in the workplace.
• Understanding of regulatory bodies, governing policies and their impact to ER issues.
• Proficient user of Microsoft Office programmes - strong excel skills.

Responsibilities

• Provide ER advice to managers and stakeholders on informal and formal cases, ensuring compliance with employment law and company policy.
• Respond to escalated ER queries and record all actions accurately in the CSM system.
• Support with letters, documentation and case administration.
• Escalate complex or high-risk cases to ER Specialists or the ER Manager.
• Guide managers on preparing for and conducting ER meetings.
• Work with HR Services to ensure accurate logging, redundancy calculations and case allocation.
• Maintain secure and accurate employee records in line with data protection requirements.
• Support TUPE processes including due diligence, letters, welcome packs, tracking and liaison with Payroll.
• Keep up to date with employment legislation and internal policy changes.

Skills

Remote ER support

HR policy knowledge

Multi-site coordination

Time management

Communication skills

Confidentiality

Employment legislation knowledge

Tools

Microsoft Excel

Job description

Employee Relations (ER) Advisor - Salford (On-Site)

Location: 310 Broadway, Salford M50 2UE

Salary: £26,750.00

Contract: 12 months FTC - 40 hours per week

We are looking for a confident and well-organised ER Advisor to join our Employee Relations Services team based in Salford. You will provide practical, compliant advice to line managers on a wide range of ER matters and support the smooth delivery of ER and TUPE processes.

Key Responsibilities

• Provide ER advice to managers and stakeholders on informal and formal cases, ensuring compliance with employment law and company policy.
• Respond to escalated ER queries and record all actions accurately in the CSM system.
• Support with letters, documentation and case administration.
• Escalate complex or high-risk cases to ER Specialists or the ER Manager.
• Guide managers on preparing for and conducting ER meetings.
• Work with HR Services to ensure accurate logging, redundancy calculations and case allocation.
• Maintain secure and accurate employee records in line with data protection requirements.
• Support TUPE processes including due diligence, letters, welcome packs, tracking and liaison with Payroll.
• Keep up to date with employment legislation and internal policy changes.

Essential Skills

• Able to provide remote ER support for a multi-site operation
• Experience of providing HR advice in line with relevant policies and legislation
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
• Excellent verbal and written skills. The ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner
• Ability to meet deadlines under pressure
• Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
• Pro- active and practical approach to problem solving
• Strong understanding and respect for confidentiality
• Good working knowledge of current employment legislation and its application in the workplace
• Understanding of regulatory bodies, governing policies and their impact to ER issues
• Proficient user of Microsoft Office programmes - strong excel skills

Desirable

• Experience in a Shared Service or busy HR environment.
• Knowledge of HR systems (SAP HR / CRM).
• Understanding of Agenda for Change.

Sodexo's Transversal segment is a central pillar of our organisation, bringing together the core enabling functions that support every part of the business. This segment includes our HR, Finance, Communications and other specialist teams that provide the strategic guidance, governance, and expertise needed to drive operational excellence. Working within Transversal means contributing to the foundations that allow Sodexo to succeed - from shaping our people strategy and managing financial performance to strengthening internal processes and ensuring we deliver on our commitments. It's a collaborative, high-impact environment where your work influences the success of the entire organisation.

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.