Employee Relations (ER) Advisor

Sodexo; Eccles; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Sodexo retirement plan

Brand discounts

Gym discount

Employee assistance programme

Job summary

Sodexo is seeking a confident ER Advisor to join our Employee Relations Services in Salford. You will provide compliant ER guidance to line managers, support TUPE activities, and help maintain accurate records, with remote support across multiple sites as needed.

The role requires strong knowledge of employment law, policy compliance, and excellent written and verbal communication. The team values proactive problem solving and confidentiality, with extensive Sodexo benefits available.

Qualifications

• Provide ER advice to managers on informal and formal cases in line with employment law and company policy.
• Respond to escalated ER queries and log actions in the CSM system.
• Assist with letters, documentation and case administration.
• Escalate high-risk cases to ER Specialists/Manager.

Responsibilities

• Guide managers on preparing for and conducting ER meetings.
• Collaborate with HR Services to log data accurately, calculate redundancies, and allocate cases.
• Maintain secure employee records in line with data protection requirements.
• Support TUPE processes including due diligence, letters, welcome packs, and payroll liaison.
• Keep up to date with employment legislation and internal policies.
• Provide remote ER support for a multi-site operation.

Skills

ER knowledge

HR policy

Data privacy

Excel skills

Communication

Tools

SAP HR

CRM

Job description

We are looking for a confident and well-organised ER Advisor to join our Employee Relations Services team based in Salford. You will provide practical, compliant advice to line managers on a wide range of ER matters and support the smooth delivery of ER and TUPE processes.,

• Provide ER advice to managers and stakeholders on informal and formal cases, ensuring compliance with employment law and company policy.
• Respond to escalated ER queries and record all actions accurately in the CSM system.
• Support with letters, documentation and case administration.
• Escalate complex or high-risk cases to ER Specialists or the ER Manager.
• Guide managers on preparing for and conducting ER meetings.
• Work with HR Services to ensure accurate logging, redundancy calculations and case allocation.
• Maintain secure and accurate employee records in line with data protection requirements.
• Support TUPE processes including due diligence, letters, welcome packs, tracking and liaison with Payroll.
• Keep up to date with employment legislation and internal policy changes.
• Able to provide remote ER support for a multi-site operation
• Experience of providing HR advice in line with relevant policies and legislation
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
• Excellent verbal and written skills. The ability to write a clear, understandable and concise manner with excellent attention to detail and an excellent telephone manner
• Ability to meet deadlines under pressure
• Understanding of customer requirements and is able to take ownership of problems/issues and recommend practical HR solutions
• Pro-active and practical approach to problem solving
• Strong understanding and respect for confidentiality
• Good working knowledge of current employment legislation and its application in the workplace
• Understanding of regulatory bodies, governing policies and their impact to ER issues
• Proficient user of Microsoft Office programmes - strong excel skills

Desirable

• Experience in a Shared Service or busy HR environment.
• Knowledge of HR systems (SAP HR / CRM).
• Understanding of Agenda for Change.

Sodexo's Transversal segment is a central pillar of our organisation, bringing together the core enabling functions that support every part of the business. This segment includes our HR, Finance, Communications and other specialist teams that provide the strategic guidance, governance, and expertise needed to drive operational excellence. Working within Transversal means contributing to the foundations that allow Sodexo to succeed - from shaping our people strategy and managing financial performance to strengthening internal processes and ensuring we deliver on our commitments. It's a collaborative, high-impact environment where your work influences the success of the entire organisation.

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.,

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.