Senior Enterprise CSM: Renewal & Growth Leader

Atlassian; Greater London; Remote; GBP 90.000 - 120.000; Vollzeit

Zusammenfassung

Atlassian is seeking a seasoned Customer Success leader to own the full lifecycle from implementation to renewal across Enterprise accounts. You will collaborate with ProServ, Sales, Support, and Solutions Engineering to ensure customer outcomes and expand engagement.

You will relentlessly monitor renewal risk, forecast renewals, and drive adoption of DX insights into customer workflows. Strong communication, executive-facing skills, and a proactive, data-driven approach are essential.

Qualifikationen

• 7+ years of customer success management or equivalent senior account leadership experience.
• Experience in enterprise software sales or delivery.
• Strong communication and executive-facing skills.

Aufgaben

• Become a product expert and a master of our customer success process.
• Own the full customer lifecycle, from implementation to renewal and growth.
• Coordinate internal teams (ProServ, Sales, Support, Solutions Engineering) to meet customer needs.
• Create and maintain a customer success plan and track initiatives.
• Meet targets for net renewal and expansion, forecasting renewals accurately.
• Identify and resolve renewal challenges to ensure high renewal rates.
• Position DX as a key driver of customer outcomes and business goals.
• Lead executive discussions per account strategy and seek expansion opportunities.
• Collaborate across functions to ensure customer success and report on key metrics.

Kenntnisse

Customer success

Account management

Technical topics

Executive relationships

Project management

Jobbeschreibung

Atlassian is seeking a seasoned Customer Success leader to own the full lifecycle from implementation to renewal across Enterprise accounts. You will collaborate with ProServ, Sales, Support, and Solutions Engineering to ensure customer outcomes and expand engagement.

You will relentlessly monitor renewal risk, forecast renewals, and drive adoption of DX insights into customer workflows. Strong communication, executive-facing skills, and a proactive, data-driven approach are essential.