Senior Key Account CSM — Enterprise Growth & ROI

Giraffe360; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

Commission

Hybrid work

25 days annual leave

Birthday day off

Parental leave

Private health insurance

Team socials

Career development

Job summary

Giraffe360 is seeking a senior Customer Success Manager to act as a strategic partner for our most complex accounts. You will drive enterprise-wide transformations, align on business goals, and ensure our technology catalyzes client success across multi-location teams.

In this role you will own the account journey after onboarding, leverage data to optimize health and retention, and collaborate with product, marketing, and support to shape roadmaps.

Qualifications

• Experience managing high-value accounts and executive relationships.
• Strong data-driven decision making and ROI demonstration.
• Excellent communication and negotiation skills.

Responsibilities

• Proactive Account Management: Own the customer journey post-onboarding, driving product adoption and identifying upsell opportunities.
• Drive Data-Led Success: Use account data to diagnose health, mitigate churn, and demonstrate ROI to stakeholders.
• Customer Engagement: Manage 1:1 and 1:Many interactions to maintain strategic alignment and gather feedback.
• Cross-functional Collaboration: Partner with Support, Product, and Marketing to resolve escalations and influence roadmap priorities.
• Salesforce Ownership: Maintain accurate client records, activity logs, and forecast documentation.

Skills

Account Management

Strategic Partnership

Data-driven

Stakeholder management

Forecasting

Sales knowledge

Tools

Salesforce

Job description

Giraffe360 is seeking a senior Customer Success Manager to act as a strategic partner for our most complex accounts. You will drive enterprise-wide transformations, align on business goals, and ensure our technology catalyzes client success across multi-location teams.

In this role you will own the account journey after onboarding, leverage data to optimize health and retention, and collaborate with product, marketing, and support to shape roadmaps.