Customer success manager, strategic London

Watershed; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Watershed is seeking a Strategic Customer Success Manager in Greater London. In this role, you will drive success for a set of high-value customers, enhancing their sustainability strategies through strong communication and executive relationships.

The ideal candidate has over 7 years in enterprise SaaS, with a proven track record in building relationships and change management. The position requires a significant in-office presence and includes potential travel.

Qualifications

• 7+ years in enterprise SaaS, customer success, consulting, or solutions.
• Proven success in enterprise account management.
• Ability to connect sustainability data to business strategies.

Responsibilities

• Own success for a small set of high-value customers.
• Build trusted executive relationships showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps.

Skills

Enterprise SaaS experience

Building executive relationships

Change management

Strong communication

Organizational skills

Commercial fluency

Job description

About Watershed

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

The role

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys.

Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed’s offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this.

What you’ll do:

• Own success for a small set of high-value customers, driving retention, growth, and impact.
• Build trusted executive relationships, showing how sustainability data drives strategy.
• Lead planning and governance with customers through roadmaps and executive reviews.
• Represent the customer internally to shape product priorities and strategy.
• Navigate complex customer organizations and coordinate internal teams to deliver value.

You might be a fit if you:

• 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
• Proven success building executive relationships and driving retention and expansion.
• Strong communicator with C-suite presence, able to link sustainability data to strategy.
• Skilled in change management, helping large organizations adopt new ways of working.
• Commercially fluent, partnering with Sales on renewals and growth.
• Highly organized, managing multiple enterprise accounts while driving outcomes.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.

The role might include up to 20% travel.

Must be willing to work from an office 4 days per week (except for remote roles)

Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.