Senior Engagement & Retention Leader - Data-Driven Growth

Victoria and Albert Museum; England; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

29 days of holiday

Employee pension contributions

Life assurance scheme

Family-friendly policies

Free entrance to museums

Discounts at major retailers

Job summary

A prestigious museum in the UK is seeking a Senior Engagement and Retention Manager to drive member connections and renewals. The role includes overseeing data-led communications and developing strategies to increase member engagement and secondary spending. Applicants should have over 5 years of experience in strategic retention and engagement, strong analytical skills, and experience managing budgets. Benefits include generous holiday, pension contributions, and discounts at major retailers.

Qualifications

• 5+ years in strategic retention and engagement leadership.
• Experience developing a commercial strategy and delivering results.
• Strong analytical skills to interpret data and trends.

Responsibilities

• Develop and implement membership retention strategies.
• Lead initiatives to grow member engagement.
• Manage external relationships and budgets.

Skills

Strategic retention leadership

Data analysis

Commercial strategy development

Budget management

Stakeholder management

Job description

A prestigious museum in the UK is seeking a Senior Engagement and Retention Manager to drive member connections and renewals. The role includes overseeing data-led communications and developing strategies to increase member engagement and secondary spending. Applicants should have over 5 years of experience in strategic retention and engagement, strong analytical skills, and experience managing budgets. Benefits include generous holiday, pension contributions, and discounts at major retailers.